[cisco-voip] Plans for UCCX Trigger to be e164 ? \+17043384588 ?

[Ryan LaFountain (rlafount)]

Hi Roger,

UCCX 10.0 will release with UC system release 10.0 currently scheduled for the fall. Standard disclaimers about schedule slipping and features being in/out apply.

Thank you,

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Email: rlafount at cisco.com
Hours: M – F 9:00am – 5:00pm

From: Roger Wiklund <roger.wiklund at gmail.com<mailto:roger.wiklund at gmail.com>>
Date: Monday, May 13, 2013 2:24 PM
To: Ryan LaFountain <rlafount at cisco.com<mailto:rlafount at cisco.com>>
Cc: "cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>)" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Plans for UCCX Trigger to be e164 ? \+17043384588 ?

Sorry for hijacking the thread, but is there a release date for UCCX 10 with Finesse?

/Roger


On Mon, May 13, 2013 at 5:01 PM, Ryan LaFountain (rlafount) <rlafount at cisco.com<mailto:rlafount at cisco.com>> wrote:
Hi Jason,

It is on the roadmap, but the plan is to address it holistically by supporting +E.164 for both Agent DN, CTI Route Point/Port DN, External Phone Number Mask on UCCX devices etc. all at the same time instead of releasing support for individual components.

I believe this is on the roadmap for the 10.0 release, but it may be a stretch goal, but a lot of it depends on when Finesse will support +E.164 as we will not be building support for this into CAD.

Thank you,

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898<tel:%2B1%20919%20392%209898>
Email: rlafount at cisco.com<mailto:rlafount at cisco.com>
Hours: M – F 9:00am – 5:00pm

From: "Jason Aarons (AM)" <jason.aarons at dimensiondata.com<mailto:jason.aarons at dimensiondata.com>>
Date: Monday, May 13, 2013 10:31 AM
To: "cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>)" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] Plans for UCCX Trigger to be e164 ? \+17043384588<tel:%2B17043384588> ?

I can’t add a E164 trigger or CTI Route Point in appadmin?  I can override it in ccmadmin, but first time a Appadmin Data Sync occurs they will break

Is there a roadmap to be able to put full E164 in Appadmin Triggers/CTI Ports?

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