[cisco-voip] Upgrade CUCM&UCCX(7.0) to ver 9.0

Fri May 24 14:44:36 EDT 2013

Hello Ryan,

Regarding point #2 - I'm curious what CSCuh09450 is about, but it's
currently under review. Does that only affect the Windows to Linux upgrade,
or will it affect any other day-to-day operations?

Thank you,

*Angel Castaneda*
Telephone Whisperer

On Fri, May 24, 2013 at 7:14 AM, Ryan LaFountain (rlafount) <
rlafount at cisco.com> wrote:

>   Hi Khaled,
>
>  All great comments so far (thanks Ed and Joel). I think you've covered
> most of it already, but I'll add a few pointers:
>
>    1. You must move UCCX to 7.0(2)ES3 before migration to UCCX 9.
>    2. I'm not sure if you've settled on a 9.x version yet, but I would
>    highly recommend 9.0(2)SU1 (standard disclaimers apply). 9.0(2) is out but
>    SU1 is scheduled to come out next month. We've made/will be making some
>    important fixes in SU1 that WILL impact the Windows to Linux upgrade
>    process. Reference CSCue38031, CSCue59553 and especially CSCuh09450.
>    3. CAD/CSD/CDA clients will automatically upgrade from 7.0(2)ES3 to
>    9.0(2), but Historical Reporting Client and any Editor clients will not.
>    You will have to uninstall, re-download and reinstall.
>    4. All configuration and historical data will be migrated by the PUT
>    tool.
>    5. As Ed said, take a test PUT backup on the 7.x system to make sure
>    it works. Then, take another right before migrating. Any changes or
>    historical records written after the PUT backup won't be carried over to
>    the 9.x. system. You can even import the PUT backup on a server with a
>    different hostname/IP as the 7.x box. So, you could take the PUT backup on
>    7.x and just shut that server(s) down for a fallback plan and install 9.x
>    on new servers (or VM) and run the import if you have the spare
>    hardware/resources.
>    6. Upgrade CUCM first. During the PUT restore on 9.x, the CUCM 7.x was
>    integrated with must be up and available and it must contain all of the
>    configuration UCCX is expecting but it must be on a version compatible with
>    UCCX 9.x.
>
> We'll be significantly revamping the upgrade documentation in the coming
> weeks, so stay on the lookout for improved docs. If I think of anything
> else, I'll be sure to follow with another email.
>
>  Hope this helps. Good luck!
>
>  Thank you,
>
>  Ryan LaFountain
> Unified Contact Center
> Cisco Services
> Direct: +1 919 392 9898
> Email: rlafount at cisco.com
> Hours: M – F 9:00am – 5:00pm
>
>   From: Ed Leatherman <ealeatherman at gmail.com>
> Date: Friday, May 24, 2013 7:57 AM
> To: khaled Saholy <khaled_saholy at hotmail.com>
> Cc: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
> Subject: Re: [cisco-voip] Upgrade CUCM&UCCX(7.0) to ver 9.0
>
>   I can't comment on version 9 of anything yet, but the UCCX upgrade from
> 7 to 8.5 (which was also an OS change) went surprisingly smooth. We run an
> HA pair of servers and that is usually where we run into issues but this
> time it went great.
> Couple things:
> - As you see there is a PUT tool to export your configuration from 7.
> - May want to run through the PUT tool on a test system (or on the system
> you will upgrade during a maintenance window) just to see what its doing
> and make sure it is going to complete. You need a SFTP server available
> during the export and then during your migration to move the file around.
> - Some of the TCP and UDP port numbers have changed from 7 to 8.5+ for
> CAD, CSD, HRC clients. If the customer has any firewalls in between UCCX
> and their agents, you will likely need to make modifications there for
> things to work.
>
>  My upgrade from CUCM 7.1 to 8.6 took a looong time as it had the red hat
> upgrade in there too, which will also be the case for 7.1 to 9 I figure. It
> took me something like 5-6 hours with 6 nodes and about 7600 endpoints. I
> would suggest clearing out the CAR and CDR's on the cluster and research
> any other ways to help it go faster. YMMV.
>
>  Good luck
>
>
>
>
> On Fri, May 24, 2013 at 7:11 AM, khaled Saholy <khaled_saholy at hotmail.com>wrote:
>
>>
>> Hi Friends,
>>
>> I need your advice.
>>
>> I have a project with a customer which we about to upgrade the contact
>> center express ver 7.0 to ver 9.0 and also upgrade Call Manager ver 7.1 to
>> 9.
>>
>> I'm familiar with the upgrade process of call Manager from CM ver 6.1 BE
>> to CM 8.6 Regular as I have implemented this work myself.
>>
>> I've migrated the users , phones , export and import of config from old
>> CM to the new CM with some manipulation here and there.
>>
>> But I'm asking specifically about upgrade CM to ver 9,What is your
>> experience of this upgrade , have anyone tried migration or upgrade , which
>> one do you advise?
>>
>> And more importantly the upgrade of UCCX, I have good experience with
>> UCCX ver 7 but haven't tried yet working with UCCX ver 9.
>>
>> What kind of configurations , data that can be upgradeable? Applications,
>> scripts, prompts, reports...?
>>
>> I started reading the Cisco documentation about the UCCX upgrade , and
>> using PUT tools ...etc but I need your opinions and experiences, please.
>>
>> Thanks in advance for your help.
>>
>> Regards.
>>
>> khaled Al-Saholy
>>
>> _______________________________________________
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>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
>
>  --
> Ed Leatherman
>
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>
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