[cisco-voip] Upgrade CUCM&UCCX(7.0) to ver 9.0

Fri May 24 08:14:21 EDT 2013

Hi Khaled,

All great comments so far (thanks Ed and Joel). I think you've covered most of it already, but I'll add a few pointers:

  1.  You must move UCCX to 7.0(2)ES3 before migration to UCCX 9.
  2.  I'm not sure if you've settled on a 9.x version yet, but I would highly recommend 9.0(2)SU1 (standard disclaimers apply). 9.0(2) is out but SU1 is scheduled to come out next month. We've made/will be making some important fixes in SU1 that WILL impact the Windows to Linux upgrade process. Reference CSCue38031, CSCue59553 and especially CSCuh09450.
  3.  CAD/CSD/CDA clients will automatically upgrade from 7.0(2)ES3 to 9.0(2), but Historical Reporting Client and any Editor clients will not. You will have to uninstall, re-download and reinstall.
  4.  All configuration and historical data will be migrated by the PUT tool.
  5.  As Ed said, take a test PUT backup on the 7.x system to make sure it works. Then, take another right before migrating. Any changes or historical records written after the PUT backup won't be carried over to the 9.x. system. You can even import the PUT backup on a server with a different hostname/IP as the 7.x box. So, you could take the PUT backup on 7.x and just shut that server(s) down for a fallback plan and install 9.x on new servers (or VM) and run the import if you have the spare hardware/resources.
  6.  Upgrade CUCM first. During the PUT restore on 9.x, the CUCM 7.x was integrated with must be up and available and it must contain all of the configuration UCCX is expecting but it must be on a version compatible with UCCX 9.x.

We'll be significantly revamping the upgrade documentation in the coming weeks, so stay on the lookout for improved docs. If I think of anything else, I'll be sure to follow with another email.

Hope this helps. Good luck!

Thank you,

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Email: rlafount at cisco.com
Hours: M – F 9:00am – 5:00pm

From: Ed Leatherman <ealeatherman at gmail.com<mailto:ealeatherman at gmail.com>>
Date: Friday, May 24, 2013 7:57 AM
To: khaled Saholy <khaled_saholy at hotmail.com<mailto:khaled_saholy at hotmail.com>>
Cc: "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Upgrade CUCM&UCCX(7.0) to ver 9.0

I can't comment on version 9 of anything yet, but the UCCX upgrade from 7 to 8.5 (which was also an OS change) went surprisingly smooth. We run an HA pair of servers and that is usually where we run into issues but this time it went great.
Couple things:
- As you see there is a PUT tool to export your configuration from 7.
- May want to run through the PUT tool on a test system (or on the system you will upgrade during a maintenance window) just to see what its doing and make sure it is going to complete. You need a SFTP server available during the export and then during your migration to move the file around.
- Some of the TCP and UDP port numbers have changed from 7 to 8.5+ for CAD, CSD, HRC clients. If the customer has any firewalls in between UCCX and their agents, you will likely need to make modifications there for things to work.

My upgrade from CUCM 7.1 to 8.6 took a looong time as it had the red hat upgrade in there too, which will also be the case for 7.1 to 9 I figure. It took me something like 5-6 hours with 6 nodes and about 7600 endpoints. I would suggest clearing out the CAR and CDR's on the cluster and research any other ways to help it go faster. YMMV.

Good luck

On Fri, May 24, 2013 at 7:11 AM, khaled Saholy <khaled_saholy at hotmail.com<mailto:khaled_saholy at hotmail.com>> wrote:

Hi Friends,

I need your advice.

I have a project with a customer which we about to upgrade the contact center express ver 7.0 to ver 9.0 and also upgrade Call Manager ver 7.1 to 9.

I'm familiar with the upgrade process of call Manager from CM ver 6.1 BE to CM 8.6 Regular as I have implemented this work myself.

I've migrated the users , phones , export and import of config from old CM to the new CM with some manipulation here and there.

But I'm asking specifically about upgrade CM to ver 9,What is your experience of this upgrade , have anyone tried migration or upgrade , which one do you advise?

And more importantly the upgrade of UCCX, I have good experience with UCCX ver 7 but haven't tried yet working with UCCX ver 9.

What kind of configurations , data that can be upgradeable? Applications, scripts, prompts, reports...?

I started reading the Cisco documentation about the UCCX upgrade , and using PUT tools ...etc but I need your opinions and experiences, please.

Thanks in advance for your help.

Regards.

khaled Al-Saholy

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Ed Leatherman
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