[cisco-voip] Upgrade CUCM&UCCX(7.0) to ver 9.0

[Ed Leatherman]

I can't comment on version 9 of anything yet, but the UCCX upgrade from 7
to 8.5 (which was also an OS change) went surprisingly smooth. We run an HA
pair of servers and that is usually where we run into issues but this time
it went great.
Couple things:
- As you see there is a PUT tool to export your configuration from 7.
- May want to run through the PUT tool on a test system (or on the system
you will upgrade during a maintenance window) just to see what its doing
and make sure it is going to complete. You need a SFTP server available
during the export and then during your migration to move the file around.
- Some of the TCP and UDP port numbers have changed from 7 to 8.5+ for CAD,
CSD, HRC clients. If the customer has any firewalls in between UCCX and
their agents, you will likely need to make modifications there for things
to work.

My upgrade from CUCM 7.1 to 8.6 took a looong time as it had the red hat
upgrade in there too, which will also be the case for 7.1 to 9 I figure. It
took me something like 5-6 hours with 6 nodes and about 7600 endpoints. I
would suggest clearing out the CAR and CDR's on the cluster and research
any other ways to help it go faster. YMMV.

Good luck




On Fri, May 24, 2013 at 7:11 AM, khaled Saholy <khaled_saholy at hotmail.com>wrote:

>
> Hi Friends,
>
> I need your advice.
>
> I have a project with a customer which we about to upgrade the contact
> center express ver 7.0 to ver 9.0 and also upgrade Call Manager ver 7.1 to
> 9.
>
> I'm familiar with the upgrade process of call Manager from CM ver 6.1 BE
> to CM 8.6 Regular as I have implemented this work myself.
>
> I've migrated the users , phones , export and import of config from old CM
> to the new CM with some manipulation here and there.
>
> But I'm asking specifically about upgrade CM to ver 9,What is your
> experience of this upgrade , have anyone tried migration or upgrade , which
> one do you advise?
>
> And more importantly the upgrade of UCCX, I have good experience with UCCX
> ver 7 but haven't tried yet working with UCCX ver 9.
>
> What kind of configurations , data that can be upgradeable? Applications,
> scripts, prompts, reports...?
>
> I started reading the Cisco documentation about the UCCX upgrade , and
> using PUT tools ...etc but I need your opinions and experiences, please.
>
> Thanks in advance for your help.
>
> Regards.
>
> khaled Al-Saholy
>
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> cisco-voip at puck.nether.net
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>
>


-- 
Ed Leatherman
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