[cisco-voip] Upgrade CUCM&UCCX(7.0) to ver 9.0

[Joel Perez]

Hi Khaled,

Unfortunately (or luckily) I haven't had the pleasure of upgrading UCCX
from 7 to 9. So i cant help you there. But for CUCM i have gone from 7.x to
9.x and used the migration guide to help me along. I attached it here so
hopefully it answers some or all of your questions.

Joel P


On Fri, May 24, 2013 at 7:11 AM, khaled Saholy <khaled_saholy at hotmail.com>wrote:

>
> Hi Friends,
>
> I need your advice.
>
> I have a project with a customer which we about to upgrade the contact
> center express ver 7.0 to ver 9.0 and also upgrade Call Manager ver 7.1 to
> 9.
>
> I'm familiar with the upgrade process of call Manager from CM ver 6.1 BE
> to CM 8.6 Regular as I have implemented this work myself.
>
> I've migrated the users , phones , export and import of config from old CM
> to the new CM with some manipulation here and there.
>
> But I'm asking specifically about upgrade CM to ver 9,What is your
> experience of this upgrade , have anyone tried migration or upgrade , which
> one do you advise?
>
> And more importantly the upgrade of UCCX, I have good experience with UCCX
> ver 7 but haven't tried yet working with UCCX ver 9.
>
> What kind of configurations , data that can be upgradeable? Applications,
> scripts, prompts, reports...?
>
> I started reading the Cisco documentation about the UCCX upgrade , and
> using PUT tools ...etc but I need your opinions and experiences, please.
>
> Thanks in advance for your help.
>
> Regards.
>
> khaled Al-Saholy
>
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>
>
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