[cisco-voip] Upgrade CUCM&UCCX(7.0) to ver 9.0

[khaled Saholy]

Hi Friends,

I need your advice.

I have a project with a customer which we about to upgrade the contact center express ver 7.0 to ver 9.0 and also upgrade Call Manager ver 7.1 to 9.

I'm familiar with the upgrade process of call Manager from CM ver 6.1 BE to CM 8.6 Regular as I have implemented this work myself.

I've migrated the users , phones , export and import of config from old CM to the new CM with some manipulation here and there.

But I'm asking specifically about upgrade CM to ver 9,What is your experience of this upgrade , have anyone tried migration or upgrade , which one do you advise?

And more importantly the upgrade of UCCX, I have good experience with UCCX ver 7 but haven't tried yet working with UCCX ver 9.

What kind of configurations , data that can be upgradeable? Applications, scripts, prompts, reports...?

I started reading the Cisco documentation about the UCCX upgrade , and using PUT tools ...etc but I need your opinions and experiences, please.

Thanks in advance for your help.

Regards.

khaled Al-Saholy
 		 	   		  
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20130524/597da370/attachment.html>