Can you reskill agents (eg skill level 5 vs skill level 8) in Cisco Supervisor Desktop? Or must you login to AppAdmin? Sent from my Verizon Wireless 4G LTE Smartphone -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20131109/1b96c09b/attachment.html>