[cisco-voip] SIP Firmware | 9.3(4)SR1 ETA?

[Daniel Pagan]

This was a major issue for our customers using 9971s on firmware versions pre-9.3.1 (I mistakenly said 9.2.1 before...). The symptom was that users would begin dialing and the phone's UI changes would drag behind. Due to the delay in UI transitions (on-hook to off-hook to digits displayed, etc.), users would often experience a prolonged audible tone for some key presses. In other cases, the phone would discard the first few digit presses completely. We've yet to see this again since 9.3(1) but we have a customer slowly rolling out 9.4(1) now. I'll chime in again over the next few days if we observe the same issue you're seeing.

The old defect for prolonged digit playback: http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtw69827

Hope this helps

- Dan

From: Erick B. [mailto:erickbee at gmail.com]
Sent: Wednesday, November 13, 2013 3:29 PM
To: Ryan Ratliff (rratliff)
Cc: Daniel Pagan; cisco-voip voyp list
Subject: Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA?

Offhook. Onhook dialing seems to be fine (don't do onhook dialing much myself).

Can't reproduce problem on 9971 still on 9-3-4-24. Both phones are on same WiFi network.

Seems to be delay on phone taking first and second digits. Able to duplicate it pretty much all the time.

On Wed, Nov 13, 2013 at 2:00 PM, Ryan Ratliff (rratliff) <rratliff at cisco.com<mailto:rratliff at cisco.com>> wrote:
Offhook, onhook dialing?  I don't see the same thing here on a 9971.

-Ryan

On Nov 13, 2013, at 2:45 PM, Erick B. <erickbee at gmail.com<mailto:erickbee at gmail.com>> wrote:

Has anyone upgraded to 9.4.1-9 yet?

When making calls, there is delay on first digit (longer tone heard while phone catches up)... testing 9.4.1-9 on 2 phones. Able to duplicate it most of the time. Doesn't matter if it is internal/external call.

On Wed, Oct 30, 2013 at 12:54 PM, Daniel Pagan <dpagan at fidelus.com<mailto:dpagan at fidelus.com>> wrote:
Thanks- We've been working on two cases w/ TAC, one related to unresponsive UI (some softkeys incl. Answer and menu options not responding) and the other related to the phone's local call control prematurely hitting the busy trigger. The former is still ongoing and BU requested that we upgrade to 9.3(4) hoping the enhancements made to IPMA should resolve the problem. The latter was chalked up to having the privacy feature enabled at the device level, not at the service parameter level.

In either case we have no defect - I think partially because the issues are hard to recreate and capture from the beginning. The defects we're hoping to avoid in vanilla 9.3(4) are CSCud85545, CSCug20675, CSCuc00963, CSCuc00963 (ES1 resolved) and CSCuh91405. The customer experienced issues very similar to these prior to 9.2(1) and understandably doesn't want to re-introduce the symptoms to end users.

We'll keep an eye out for 9.4(1) and request for a defect again (if possible of course) on the existing issues.

Thx again

From: Ryan Ratliff (rratliff) [mailto:rratliff at cisco.com<mailto:rratliff at cisco.com>]
Sent: Wednesday, October 30, 2013 1:02 PM
To: Daniel Pagan
Cc: Justin Steinberg; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>

Subject: Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA?


Do you have a defect for the UI performance issue?  There was a fix that went into 9.3(4)ES1 to help address digits being dropped when they are dialed quickly when another screen is up (admin settings for example).  Get TAC to give you 9.3(4)ES1 and see if that helps things.  If not then work to get a bug identified.

To my knowledge there won't be any SRs for 9.3(4).  9.4(1) is due to come out relatively soon.

-Ryan

On Oct 30, 2013, at 10:07 AM, Daniel Pagan <dpagan at fidelus.com<mailto:dpagan at fidelus.com>> wrote:

I'm hoping to see what defects are resolved between 9.3(4) and 9.3(4)SR1. The vanilla 9.3(4) introduces UI performance issues similar to what our customer experienced pre 9.2(1) in 2011. There's a few firmware issues they're currently experiencing that we've been investigating w/ TAC and 9.3(4) was identified to resolve a few of those problems, but we're hoping to avoid re-introducing phone UI performance problems back into the environment.

Phone models are pimarily 9971 and 8961 devices.

- Daniel

From: Justin Steinberg [mailto:jsteinberg@<mailto:jsteinberg@>gmail.com<http://gmail.com/>]
Sent: Tuesday, October 29, 2013 8:25 PM
To: Daniel Pagan
Subject: Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA?

are you trying to fix a specific bug ?  what phone model ?

On Tue, Oct 29, 2013 at 4:55 PM, Daniel Pagan <dpagan at fidelus.com<mailto:dpagan at fidelus.com>> wrote:
Folks:

Just wondering if there's an ETA for 9.3(4)SR1 firmware.

As usual, thanks ahead of time.

- Daniel

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