[cisco-voip] Cisco UCCX System Prompt Multi Language Issues

[Anthony Holloway]

This is more than likely a defect, in that the names of some files are
mixed case, and unfortunately don't play, leaving you hearing English.

See this thread: https://supportforums.cisco.com/message/3620875 for more
details.

I've had recent talks about this with Cisco and it seems like we'll have to
wait until UCCX 10.x to see the naming convention fully fixed.


On Wed, Nov 20, 2013 at 11:55 PM, Anthony Holloway <avholloway at gmail.com>wrote:

> This is more than likely a defect, in that the names of some files are
> mixed case, and unfortunately don't play, leaving you hearing English.
>
> See this thread: https://supportforums.cisco.com/message/3620875 for more
> details.
>
> I've had recent talks about this with Cisco and it seems like we'll have
> to wait until UCCX 10.x to see the naming convention fully fixed.
>
> Anthony Holloway
>
>
> On Wed, Nov 20, 2013 at 9:59 PM, Grace Maximuangu <
> Grace.Maximuangu at blackbox.com> wrote:
>
>>  I have a Bilingual script running Spanish and English languages, the
>> system is required to play Current date and Pricing and although the system
>> was initially installed for EN_US, the customer wanted to add a second
>> language option - ES_MX language.
>>
>>
>>
>> We modified the script, by adding the Menu option and Set Contact Info
>> step for Spanish branch.
>>
>>
>>
>> All good, BUT Problem is after caller selects the menu option for
>> Spanish, script plays spanish language until it gets to the System Prompt
>> that is supposed to play back the Date of Today and Price for Today. It
>> switches from Spanish to English, then goes back to Spanish and continues
>> to play in Spanish.
>>
>>
>>
>> TAC recommended a reboot of the CCX engine, because they thought that the
>> system is not refreshing the script when it comes to that particular code.
>>
>> Unfortunately that did not fix the issue.
>>
>>
>>
>> I also looked at these two links below:
>>
>> https://supportforums.cisco.com/thread/2080962
>>
>>
>>
>> https://supportforums.cisco.com/docs/DOC-13933
>>
>>
>>
>> Is this a system limitation, has anyone ran into this issue before, what
>> was the fix?
>>
>>
>>
>>
>>
>> :-:gm
>>
>>
>>
>> Grace Maximuangu
>>
>> Voice Solutions Engineer
>>
>> *Black Box Network Services*
>>
>> Cell: 213.268.6342
>>
>> grace.maximuangu at blackbox.com
>>
>> www.blackbox.com
>>
>>
>>
>> [image: bbox logo.JPG]
>>
>>
>>
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