[cisco-voip] CUEAC in EM Environment

[Boon]

Had a similar issue last year with a customer using CUEAC and EM where
status would not update for new EM logins. We found that a restart of the
core AC services updated status correctly for people moving around with EM.

We put in a dirty fix on the MS OS by setting up a Windows scheduled task
to restart these services every night. This gave the switchboard the
correct status updates each day. This works in a mostly static EM
environment.


On Tue, Nov 26, 2013 at 9:10 PM, Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

>  well in case anyone is wondering. I've apparently got the issue to end
> all issues... 13 hours between 2 days and 2 rebuilds of the server and we
> have 50% of the phones showing status and the others just not updating
> right.... something between CTI, TSP, and CUEAC
>
>
>
> If any of our friends in RTP TAC would like to look at a stumper go talk
> to Jason Newman...
>
>
>
>
>
> Matthew G. Loraditch - CCVP, CCNA, CCDA
>
> 1965 Greenspring Drive
> Timonium, MD 21093
>
> voice. 410.252.8830
> fax.  410.252.9284
>
> Twitter <http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>
> | Website <http://www.heliontechnologies.com/>  |  Email Support<support at heliontechnologies.com?subject=Technical%20Support%20Request>
>
>   ------------------------------
> *From:* cisco-voip [cisco-voip-bounces at puck.nether.net] on behalf of
> Matthew Loraditch [MLoraditch at heliontechnologies.com]
> *Sent:* Monday, November 25, 2013 11:24 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] CUEAC in EM Environment
>
>   Setting up new CUEAC install. Environment is heavily EM. According to
> various postings and design guide (
> http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/arc/CUAC_E911_10_DG.pdfp.70)
>
> DRMDynamicDevicePrioritisation needs to be set to true in a config file.
> The file does not exist on my server in either directory where the docs and
> forum posts indicate it may exist. I have another client who doesn’t use EM
> and the file does not exist either. Latest version of CUEAC 9.1.1.10.
>
>
>
> Jamie Gale, Jeff Sandstrom, et al, any ideas?
>
> I’m on a TAC Call right now and I’ve explained this to the engineer and
> she keeps poking around in other places.
>
>
>
>
>
> Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
>
> 1965 Greenspring Drive
> Timonium, MD 21093
>
> direct voice. 443.541.1518
> fax.  410.252.9284
>
> Twitter <http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>
> | Website <http://www.heliontechnologies.com/>  |  Email Support<support at heliontechnologies.com?subject=Technical%20Support%20Request>
>
> Support Phone. 410.252.8830
>
>
>
>
>
> _______________________________________________
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>
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