[cisco-voip] Transfer to IVR in AMD is not working properly

[shary shary]

Hi Folks,I have configured the Progressive outbound IVR campaign in UCCX 8.5.x and every thing is working fine except two points.
1- There is no Phone 2 and Phone 3 field in import window only Phone 1 field with other options like first name , account num etc. I need to configure the alternate numbers as well.
2- AMD feature is working for some calls not for all, infact i have to transfer such calls to IVR. After some investigation i came to know there is difference in "no of rings" to trigger the Answering machine at customer end. Customer number after 4 rings trigger VM and call gets transferred to IVR while the customer number which triggers its VM after 7 rings doesn't get transfer to IVR.
thanks in advance.
 		 	   		  
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