[cisco-voip] CUCM 9.x ELM and Owner ID
Tim Smith
tim.smith at enject.com.au
Mon Oct 14 15:48:59 EDT 2013
Hi mate,
No problems, I am happy to discuss as I and up to client number 4
and about to hit client 5 with this issue.
I have assigned a single user is as owner of all phones at the moment.
Your issue is the same as mine.
I'm yet to add my 1000 CSF, I'll let you know. It seemed to work on small scale.
I've got a couple of cases open with licensing and I've asked them to escalate.
I think something needs to change, but I'm hoping that the single use works as a hack until then.
Alternatively as Ryan suggested you might be able to get assistance from account team. I'm wondering if they might just allocate extra public space lic in the mean time.
I would say this will be an issue for 99% of Australian clients. Everyone uses extension mobility as an easy roll out tool. No one assigns owner id, and in reality same person sits at that same phone 99% of the time.
The bad part is, as of the fix in 9.1.1a the user doesn't really affect us for normal phone only usage. It really only affects us when we try and use the soft clients. I.e Jabber
This is veering off the tech side , but that is the selling point for cuwl, easy license, access to all the apps.
I'm not sure what's going on behind the scenes but I'm hoping Jabber guys are aware of it, because it's a road block for them.
Cheers,
Tim
On 15 Oct 2013, at 2:01 am, "Erick Wellnitz" <ewellnitzvoip at gmail.com<mailto:ewellnitzvoip at gmail.com>> wrote:
I don't wan tto hijack this but we have a similar thing going on.
Our issue is that we use Extension Mobility exclusively in order to eliminate as much MAC work as possible. We don't wnat to assign a user to the device but we also don't want to double up on licenses. Even after an upgrade to 9.1.2 and being able to set teh devices as 'public space' we still run into the issue of doubling up because we also use mobility/SNR.
It would be interesting to know if anyone has found a way, besides assigning an owner user id, to relieve the doubling up issue in an organization using EM exclusively along with other licensed features.
On Mon, Oct 14, 2013 at 8:36 AM, Ryan Ratliff (rratliff) <rratliff at cisco.com<mailto:rratliff at cisco.com>> wrote:
An upgrade to 9.1(2) will help in both the users with only EM enabled not getting assigned Essential licenses and the fact that owner user id cannot be set on an EM-enabled phone (CSCue14471), in addition to a bunch of bug fixes.
-Ryan
On Oct 14, 2013, at 5:52 AM, Dana Tong <Dana_Tong at bridgepoint.com.au<mailto:Dana_Tong at bridgepoint.com.au>> wrote:
So I have a customer who has an early CUCM version (9.1.1.10000-11) and they have EM.
They have CUWL standard licensing and the ELM is doubling up on UCL Enhanced licenses for devices and User Device Profiles.
The “Owner User ID” field is greyed out and cannot be selected. The procedure to update was to:
https://supportforums.cisco.com/thread/289688
1. Logout the user
2. Turn off EM on the device
3. Set the Owner ID
4. Turn on EM
5. Log the user back into the phone.
Surely there’s a better way?!?! They have some 1300 logged in users at present.
As another test, I exported all phones of type x. Updated the “Owner User ID” in the CSV and re-inserted the phone.
The field is updated but the license count is not reflected when I click the “Update Usage Details” on the license page within CUCM.
Does anyone else have a solution for fixing up this license calculation error in bulk?
Cheers
Dana
From: cisco-voip [mailto:cisco-<mailto:cisco->voip-bounces at puck.nether.net<mailto:voip-bounces at puck.nether.net>] On Behalf Of Ryan Ratliff (rratliff)
Sent: Friday, 11 October 2013 12:06 AM
To: Tim Smith
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] CUCM 9.x ELM and Owner ID
Importance: High
The intelligence to consolidate users and licenses is still in CUCM. ELM just handles the distribution of licenses to clusters. This is why ELM can't tell you which users/devices are consuming which license, just how many. CUCM is still where you have to look to see what license an individual user or device is consuming.
-Ryan
On Oct 10, 2013, at 1:00 AM, Tim Smith <tim.smith at enject.com.au<mailto:tim.smith at enject.com.au>>
wrote:
Yeah I've actually done this and poor ELM is confused now, but happily "compliant"
But I still don't think it's great, it kind of kills the usefulness of ELM
I think ELM needs to be a bit smarter in how it calculates and reconciles licensing
I think it should be primarily looking at users with device profiles and devices associated and working out lic that way (they would be active UC users)
Cheers,
Tim
On 10 Oct 2013, at 3:06 pm, "Nate VanMaren" <VanMarenNP at ldschurch.org<mailto:VanMarenNP at ldschurch.org>> wrote:
Remember a CUWL Standard user gets 10 devices per license. So you could just assign all of your phones to one user that would end up with N/10 CUWL standard licenses. That would easy to maintain, and probably less expensive than public space + user profile…
I haven’t migrated any CUWL PRO to 9.x yet, so I am not sure what their device entitlement really is.
From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tim Smith
Sent: Wednesday, October 09, 2013 5:30 PM
To: Ryan Ratliff (rratliff)
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] CUCM 9.x ELM and Owner ID
Thanks mate,
I’m ok with the structure (well I think it still needs work – so hopefully product team will continue to improve it)
In these scenario’s it’s usually 99% of the phones actually get logged into by 1 user (so they really do have a user and are not really public space) – it’s just as the admins use EM, they don’t keep track and update the physical devices to reflect this (as you’d expect – most people use EM as a deployment / roll out tool (instead of TAPS) these days so they don’t need to worry about linking physical phones to people)
There were also some good threads on the partner communities about this.
I’m more interested now in working around what is there. I have a few ideas.
- I have a bulk login script, which logs people in, at the same time I could put in an AXL update to update owner ID as I go. (There is still on-going maintenance issue though)
- A proxy type login service (new front end for EM, could also take care of this)
- Or one of the PC based login systems (it could also do the AXL update)
- Also, just trying out assigning phones to single user.
I’ll do some more investigation!
Thanks for your comments so far!
Cheers,
Tim
From: Ryan Ratliff (rratliff) [mailto:rratliff at cisco.com]
Sent: Thursday, 10 October 2013 4:25 AM
To: Tim Smith
Cc: Joe Martini (joemar2); cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] CUCM 9.x ELM and Owner ID
Importance: High
I agree, and unfortunately our current licensing model is structured such that the public space phones consume a license just as they would if they were the only phone associated to a user with no additional features.
-Ryan
On Oct 9, 2013, at 2:53 AM, Tim Smith <tim.smith at enject.com.au<mailto:tim.smith at enject.com.au>> wrote:
Thanks Ryan,
Sorry to keep banging on about this, but I'm still a bit confused.
I definitely don't want to get more licensing than we are entitled to.
I think from CUCM point of view, and based on below.
Phones without owners are essentially considered public space.
Phones with owners associated, would get attributed in the right place, i.e. CUWL standard, pro etc.
In extension mobility environments, usually none of our phones have owners associated.
So when we go to add CSF's for Jabber for instance, we come unstuck.
Cheers,
Tim
________________________________
From: Ryan Ratliff (rratliff) <rratliff at cisco.com<mailto:rratliff at cisco.com>>
Sent: Wednesday, 9 October 2013 1:41 AM
To: Tim Smith
Cc: Joe Martini (joemar2); cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] CUCM 9.x ELM and Owner ID
I recommend when looking at the User Count Tool or whatever tool you are using to do your license migration (before the upgrade) you should count your public space phones as a separate user that will require a license.
I understand Licensing is being very generous for current migrations however I would pay careful attention to what you ask for and what you get as compared to what you currently pay for so there are no big surprises at your next renewal.
-Ryan
On Oct 8, 2013, at 10:25 AM, Tim Smith <tim.smith at enject.com.au<mailto:tim.smith at enject.com.au>>
wrote:
Thanks Ryan
Does that mean we should ask licensing for a public space lic per em phone?
We don't actually need to buy more licenses right?
Cheers,
Tim
On 9 Oct 2013, at 1:09 am, "Ryan Ratliff (rratliff)" <rratliff at cisco.com<mailto:rratliff at cisco.com>> wrote:
As soon as you add SNR or a soft client to those users you have to double up on licenses to account for the public space phones.
Today that is the solution and when doing your DLU to ELM conversion you need to plan accordingly.
-Ryan
On Oct 7, 2013, at 7:33 PM, Tim Smith <tim.smith at enject.com.au<mailto:tim.smith at enject.com.au>> wrote:
Thanks Joe,
I have seen that one before, I’m not sure that is the same issue.
This is in regard to the physical phones not been allocated to a user. (i.e. assigning phones owner ID’s)
This seems to cause a double up for me when I create CSF profiles.
Cheers,
Tim
From: Joe Martini [mailto:joemar2@<mailto:joemar2@>cisco.com<http://cisco.com/>]
Sent: Tuesday, 8 October 2013 10:08 AM
To: Tim Smith
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] CUCM 9.x ELM and Owner ID
Versions of CUCM that contain the fix for CSCue14471 no longer have this issue.
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCue14471
Joe
On Oct 7, 2013, at 6:00 PM, Tim Smith <tim.smith at enject.com.au<mailto:tim.smith at enject.com.au>> wrote:
Hi guys,
I’ve seen some discussion on this already
http://www.gossamer-threads.com/lists/cisco/voip/172472?search_string=owner%20cuwl;#172472
Most clients do not assign owner ID as they use extension mobility.
(I will admit it is true that a lot of mobility users actually stay logged into the same phone and we could technically assign them as the owner)
Either way, I keep ending up with my licensing in ELM being out of balance due to having phones and CSF’s.
The TAC answer to me was that I should assign an owner ID.
Am I missing something here? Is there another solution?
Cheers,
Tim.
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip
NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20131014/be88614a/attachment.html>
More information about the cisco-voip
mailing list