[cisco-voip] Integrate second language Menu Input in existing Script

Tue Oct 15 21:43:14 EDT 2013

Worst case you could specify the full path including language directory.

On Tue, Oct 15, 2013 at 6:28 PM, Grace Maximuangu <
Grace.Maximuangu at blackbox.com> wrote:

> Based on Log output files from RTMT it seems that by default the system is
> trying to access the Spanish Language files under en_US directory even
> though all the wav. Files were uploaded into the correct directory under
> es_MX.****
>
> Have you ran into this before with prompt directories****
>
> This is the logs below:****
>
> Snippet:****
>
> 42516828: Oct 15 19:07:43.210 EDT %MIVR-ENG-7-UNK:Execute step of Task *40000151215
> : Menu (--Triggering Contact--, Menu_S)*****
>
> 42516829: Oct 15 19:07:43.211 EDT %MIVR-SS_CMT-7-UNK:MediaDialogChannel
> id=231,state=IN_USE MDC::set:
> com.cisco.wf.cmt.dialogs.CMTSimpleRecognitionDialogImpl at 1f531a1 enter OK**
> **
>
> 42516830: Oct 15 19:07:43.211 EDT %MIVR-SS_CMT-7-UNK:init:: flushDTMF=true
> DTMFBuffer.size=0****
>
> 42516831: Oct 15 19:07:43.211 EDT
> %MIVR-PROMPT_MGR-3-UNDEFINED_NAME_PROMPT:Undefined user or system prompt:
> Name=Menu_S.wav,Type=com.cisco.prompt.UserPrompt,Transcription=null,Language=en_US,Exception=com.cisco.prompt.UndefinedPromptException:
> user prompt '/opt/cisco/uccx/Prompts/user/*en_US/Menu_S.wav'*****
>
> 42516832: Oct 15 19:07:43.211 EDT
> %MIVR-PROMPT_MGR-3-EXCEPTION:com.cisco.prompt.UndefinedPromptException:
> user prompt '/opt/cisco/uccx/Prompts/user/*en_US/Menu_S.wav'*****
>
> ** **
>
> :-:gm****
>
> ** **
>
> Grace Maximuangu****
>
> Voice Solutions Engineer****
>
> *Black Box Network Services*
>
> Cell: 213.268.6342****
>
> grace.maximuangu at blackbox.com****
>
> www.blackbox.com ****
>
> ** **
>
> [image: bbox logo.JPG]****
>
> ** **
>
> *From:* Grace Maximuangu
> *Sent:* Tuesday, October 15, 2013 11:39 AM
> *To:* Anthony Holloway
> *Cc:* Grace Maximuangu
> *Subject:* RE: Whew...moving along finally****
>
> ** **
>
> Hi Anthony,****
>
>  ****
>
> I am trying to integrate the menu script into the existing script****
>
> So call comes in, callers hears Press 1 for ENG or 2 for Span****
>
> Then it takes them to English or Spanish Menu****
>
> I have this pointing to a DID for testing but when I call the DID, all I
> hear is "Are you still there"****
>
> What am I doing wrong ?****
>
>  ****
>
>  ****
>
>  ****
> ------------------------------
>
> *From:* Anthony Holloway [avholloway at gmail.com]
> *Sent:* Sunday, October 13, 2013 10:58 PM
> *To:* Grace Maximuangu
> *Subject:* Re: Whew...moving along finally****
>
> Sorry, I cannot, as I'm about to have date night with my wife, and was
> just responding to you quickly as I had a second to do so.  Give it a try
> and if you get stuck you could always post out to the communities: mailing
> list and forums.  We might be able to pick it up tomorrow, but no promises.
> ****
>
>
> ****
>
> Anthony Holloway****
>
> ** **
>
> On Sun, Oct 13, 2013 at 9:55 PM, Grace Maximuangu <
> Grace.Maximuangu at blackbox.com> wrote:****
>
> Please tell me you have a sec t olook at this, I am really curious for you
> to look at the script and help me draw a call flow diagram, just to make
> sure I am meeting the customer’s need, and I promise you it won’t take more
> than 30minutes….please…****
>
>  ****
>
> :-:gm****
>
>  ****
>
> Grace Maximuangu****
>
> Voice Solutions Engineer****
>
> *Black Box Network Services*****
>
> Cell: 213.268.6342****
>
> grace.maximuangu at blackbox.com****
>
> www.blackbox.com ****
>
>  ****
>
> [image: bbox logo.JPG]****
>
>  ****
>
> *From:* Anthony Holloway [mailto:avholloway at gmail.com]
> *Sent:* Sunday, October 13, 2013 7:53 PM****
>
>
> *To:* Grace Maximuangu
> *Subject:* Re: Whew...moving along finally****
>
>  ****
>
> Sorry that should have been:****
>
>  ****
>
> L[es_US]****
>
>
> ****
>
> Anthony Holloway****
>
>  ****
>
> On Sun, Oct 13, 2013 at 9:52 PM, Anthony Holloway <avholloway at gmail.com>
> wrote:****
>
> It doesn't show up by default, you have to type it in.  And I think it
> only supports this format:****
>
>  ****
>
> L[es]****
>
>  ****
>
> OR****
>
>  ****
>
> L[es-US]****
>
>  ****
>
> Let me know.****
>
>
> ****
>
> Anthony Holloway****
>
>  ****
>
> On Sun, Oct 13, 2013 at 9:50 PM, Grace Maximuangu <
> Grace.Maximuangu at blackbox.com> wrote:****
>
> Hi Anthony,****
>
> With Item number 2 – Set contact info…after I went to language and enabled
> Spanish Lang, created the Spanish Folders, the option is still not
> available to select Spanish language. What am I doing wrong?****
>
>  ****
>
> ****
>
>  ****
>
> :-:gm****
>
>  ****
>
> Grace Maximuangu****
>
> Voice Solutions Engineer****
>
> *Black Box Network Services*****
>
> Cell: 213.268.6342****
>
> grace.maximuangu at blackbox.com****
>
> www.blackbox.com ****
>
>  ****
>
> [image: bbox logo.JPG]****
>
>  ****
>
> *From:* Anthony Holloway [mailto:avholloway at gmail.com]
> *Sent:* Sunday, October 13, 2013 7:04 PM
> *To:* Grace Maximuangu
> *Subject:* Re: Whew...moving along finally****
>
>  ****
>
> Hi Grace,****
>
>  ****
>
> Nice work figuring this out on your own.  There's two ways to switch the
> language of the caller:****
>
>  ****
>
> 1. On the trigger****
>
>  ****
>
> With this option, you are operating under the premise that the phone
> number published is to your target spanish speakers and only spanish
> speakers will call it.****
>
>  ****
>
> 2. Within the script with the Set Contact Info step****
>
>  ****
>
> With this option, you are probably using the same phone number for all
> language speakers, and then are going to prompt them with a menu choice
> such as: "Para Espanol, press numero siete."  And then if the press number
> 7, you use the step to switch the language to spanish.****
>
>  ****
>
> With either option, from this point forward in the script, all of the
> prompts and documents are switched over to the spanish language folder you
> already figured out how to create.****
>
>  ****
>
> I hope that helps.****
>
>
> ****
>
> Anthony Holloway****
>
>  ****
>
> On Fri, Oct 11, 2013 at 5:35 PM, Grace Maximuangu <
> Grace.Maximuangu at blackbox.com> wrote:****
>
> Hi Anthony,****
>
> How are you doing.****
>
> After a lot of research, I finally enabled the Spanish Language pack.****
>
> Also I started writing the script as you instructed, but I am stuck with
> how to connect everything to the production environment, I mean like how do
> you put it all together to interact with the existing English applications.
> ****
>
>  ****
>
> What they have in Mind is****
>
> To just add triggers to the existing applications, and then point the
> trigger to the new script, then I think what needs to happen is also
> account for if and incoming call comes in and the caller already enters the
> Spanish language option  without waiting for the prompt how do I create
> this logic****
>
> Also tricky part is testing and making sure pricing and everything is all
> working in the Spanish Language as well as English.****
>
>  ****
>
> Please let me know when you can help out, I have all weekend and up till
> Tuesday.****
>
>  ****
>
> Thanks in Advance  ****
>
>  ****
>
>  ****
>
> :-:gm****
>
>  ****
>
> Grace Maximuangu****
>
> Voice Solutions Engineer****
>
> *Black Box Network Services*****
>
> Cell: 213.268.6342****
>
> grace.maximuangu at blackbox.com****
>
> www.blackbox.com ****
>
>  ****
>
> [image: bbox logo.JPG]****
>
>  ****
>
>  ****
> ------------------------------
>
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>
>  ****
>
>  ****
>
>  ****
>
> ** **
>
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