[cisco-voip] UC9 Upgrade - CUWL licensing and hot desk environments

[Brian Meade (brmeade)]

If the user has 2 phones or less, it's always going to show as using an Enhanced license which will borrow from CUWL.  Once you associate 3 devices to a user, it will show as using a CUWL license directly.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Erick B.
Sent: Monday, October 21, 2013 10:17 AM
To: Boon
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UC9 Upgrade - CUWL licensing and hot desk environments

The other issue you mentioned is CUWL licenses being borrowed down for Enhanced. This really isn't the EM issue, on this I've been told in past to use the correct number of each license type you need so you don't need to borrow down as much. If you migrate and choose all CUWL license type CUCM doesn't use CUWL unless someone has a lot of phones associated to them so you are potentially shorting yourself out on some licenses if you migrate and choose a lot of CUWL type instead of Enhanced, Enhanced Plus, etc.

On Mon, Oct 21, 2013 at 7:24 AM, Boon <ciscovoipuser at gmail.com<mailto:ciscovoipuser at gmail.com>> wrote:
Thanks Tim, I'll give that a try and cross my fingers that it will get resolved swiftly for future releases as I've been unable to find anybody (including my Cisco SE) who knows how to deploy EM based solutions going forward.


On Mon, Oct 21, 2013 at 1:12 PM, Tim Smith <tim.smith at enject.com.au<mailto:tim.smith at enject.com.au>> wrote:
Hey mate,

The answer is currently..

Log your licensing case.
Explain you use EM and no owner ID's are assigned.
Ask them to escalate to product manager.

They will sort you out with correct licensing (and should not add it to your maintenance bill - i.e. you should still pay for same amount of users)

i.e. they will give you the extra essential licenses to cover the unassigned phones, and still have the same count of CUWL users to cover your normal users and other clients.

I have a feeling this will be changed in the future. But for now they should sort you out as above.

Cheers,

Tim

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Boon
Sent: Monday, 21 October 2013 10:17 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] UC9 Upgrade - CUWL licensing and hot desk environments

Ok so we've upgraded from 8.6 to 9.1.1-20000-5 and have encountered the same issue as many others with regards to having CUWL licenses and no Owner ID's set due to all phones being used as hot desks.

I understand (after a long conversation with TAC at the weekend) that my CUWL licenses are 'borrowed' and consumed as Enhanced licenses to cover the hot desk phones but what I cant understand is why 1 x CUWL license is worth the same a 1 x Enhanced license.

Is this going to be resolved in future versions?

Also, does anyone have any design best practice for deploying CUCM version 9 'hot desk' solutions without having to set the Device Owner ID on phones which will never have an owner?

I asked TAC for some guidance on this but they didn't have a suggestion on how it should be deployed going forward with this new licensing model in place.

Thanks in advance.


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