[cisco-voip] We are upgrading from CUCM and UCCX 7.1 to 9.2

[Andy Carse]

Sean,
Who built the callmanager?
They will have configured the web application user as well as the operating
system accounts.
On 30 Oct 2013 15:30, "Sean Knight" <sean at pubsvs.com> wrote:

> We have users that need simplistic instructions on new features.  (If any)
> on how to log into UCCX 9 and any new features in CUCM.  We have the
> servers built but they are virtual and we did not migrate the database over
> from our old versions to the new virtual servers.  I can log into the UCCX
> server and download Agent Desktop and Supervisor Desktop  but am unable to
> log into the CUCM to create an acct and provide screenshots of what agents
> are to expect with the new version changes.  Does anyone have any
> screenshots of this provided to users after a major upgrade such as this?
>
> Any help will be greatly appreciated.  My boss told me that I need to
> provide instructions to people of I will have "hell to pay".  Not sure
> exactly how much that will cost but I don't want to find out.
>
> Thank you
>
> Sean
>
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