[cisco-voip] issue with 7942 firmware

[Andy Carse]

No it isn't bug related, its just the code on the cluster currently is
9.2.3.
So normally new handsets get put on and they normally upgrade/downgrade as
appropriate.
Its just in this case the newer handsets don't.
I'll get a change raised to upgrade the firmware and we're good to go.
 On 30 Oct 2013 13:56, "Brian Meade (brmeade)" <brmeade at cisco.com> wrote:

> Looking at the 9.3(1)SR1 release notes (
> http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7900_series/firmware/9_3_1SR1/release_notes/P790_BK_R4E1E768_00_rn-9_3_1_sr1-7900-series_chapter_00.html),
> it looks like 7942s with hardware version 15.0 and higher require a minimum
> of 9.3(1) SR1.  From the release note, " Phones manufactured with these
> hardware versions must run Firmware Release 9.3(1)SR1 or later. The phone
> firmware does not allow the phone to be downgraded to releases earlier than
> Release 9.3(1)SR1."
>
> -----Original Message-----
> From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
> Brian Meade (brmeade)
> Sent: Wednesday, October 30, 2013 9:51 AM
> To: Andy; Cisco VoIP List
> Subject: Re: [cisco-voip] issue with 7942 firmware
>
> So the Load Rejected HC means the load was rejected due to hardware
> compatibility.  That console log file didn't contain the upgrade attempt.
>  You may want to unplug the phone and plug it back in to attempt the
> upgrade again and clear out all the old console log files and then collect
> all the new ones.
>
> Brian
>
> -----Original Message-----
> From: Andy [mailto:andy.carse at gmail.com]
> Sent: Wednesday, October 30, 2013 9:41 AM
> To: Brian Meade (brmeade); Cisco VoIP List
> Subject: Re: [cisco-voip] issue with 7942 firmware
>
> Brian, not that makes sense to me.
>
> I've attached a console log for the handset and below is the status
> messages
>
>      00:33:22 No Default Router
>      00:33:35 No IPv4 DNS Server
>      00:33:35 Trust List Updated
>      00:33:36 SEP7C95F3C93DD3.cnf.xml.sgn(HTTP)
>      00:34:12 No Default Router
>      00:34:23 No IPv4 DNS Server
>      00:34:23 Trust List Updated
>      00:34:24 SEP7C95F3C93DD3.cnf.xml.sgn(HTTP)
>      00:34:25 Load Rejected HC SCCP42.9-3-1-1S
>      00:34:26 VPN Not Configured
>
> both the console log and the above are to my lab which is on a flat vlan.
>
> The handset is currently running 9-3-1SR2-1S and I was trying to get it to
> load 9-3-1-1S
>
> Regards
>
> Andy
>
> On 30/10/2013 13:29, Brian Meade (brmeade) wrote:
> > See anything interesting in the status messages or console logs?
> >
> > Brian
> >
> > -----Original Message-----
> > From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf
> > Of Andy
> > Sent: Wednesday, October 30, 2013 9:21 AM
> > To: Cisco VoIP List
> > Subject: [cisco-voip] issue with 7942 firmware
> >
> > Hi,
> > I have a strange issue with some new 7942's, in as much as they won't
> downgrade!
> > I have approx 5 out of 20 that refuse to downgrade to 9.2.3 or even
> > 9.3.1 from 9.3.1SR1.
> > They come up with Load Reject HC, which sort of suggests that there is a
> mismatch between the hardware and software, but what is the question!
> > I can't see anything obvious in the handsets bootload or settings via
> the web.
> >
> > They will however upgrade to 9.3.1SR2
> > I've tried restarting the tftp service and on a different cluster!
> >
> > I guess its a TAC case if no one has any ideas.
> >
> > --
> > Regards
> >
> > Andy
> >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20131030/465fee7e/attachment.html>