[cisco-voip] caller id and redirected calls

[Haas, Neal]

Yes within the UCCX grab the "called" number with Get Call Contact Info. With that you can use it any way that you want.

Such as place it within a Switch and play a special greeting......

Record the Enterprise data info so that you can run reports.

Add there DID to your PRI....


Neal Haas

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Michael Muscat
Sent: Thursday, October 31, 2013 1:06 PM
To: 'cisco-voip at puck.nether.net'
Subject: [cisco-voip] caller id and redirected calls

Hi,

We just acquired a new company but want their support calls going to our main call center but somehow be alerted that they called the old company's number.  I will be either forwarding the old companies number to our main number from the telco or just adding their number as a DID to our PRI.  Not sure yet.  What we want to know is if there is a way that calls that were made to that number be shown on the phone as "Forwarded from EMU" or something similar.  We are using UCCX 8.5 with UCM 8.6, PRI-T1 using H323 on a 2911 router.

Thanks in advance!


Michael Muscat

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