[cisco-voip] CAD Not ready reason codes

[Michele Russo (AM)]

Ok, thanks for confirming.

From: Ryan Burtch [mailto:rburtch3 at gmail.com]
Sent: Tuesday, September 03, 2013 11:42 AM
To: Michele Russo (AM)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CAD Not ready reason codes


Michele:

There is no way for the agent to see this in CAD.  There is a custom report that can be generated in CUIC, but it's unlikely that they agent would have access to this platform.  Cisco Finesse may provide this functionality, but I'm not 100% on that.




Sincerely,

Ryan Burtch

On Tue, Sep 3, 2013 at 11:35 AM, Michele Russo (AM) <michele.russo at dimensiondata.com<mailto:michele.russo at dimensiondata.com>> wrote:

All,

Question, hopefully a simple one...we have UCCE v. 9.1 and the customer is using CAD.  They have set up Not-Ready reason codes but want to know how their agents can see what code they are in in real time.  In the Agent Real Time Display report within CAD it will only show those states AFTER they change them.  Is there any way for the Agent to see what reason code they are in at that moment?

Thanks!

Michele Russo
Consultant
Dimension Data NA
202-460-3965<tel:202-460-3965> (cell)
571-203-4007<tel:571-203-4007> (desk)
michele.russo at dimensiondata.com<mailto:michele.russo at dimensiondata.com>


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