[cisco-voip] CAD Not ready reason codes

[Ryan Burtch]

Michele:

There is no way for the agent to see this in CAD.  There is a custom report
that can be generated in CUIC, but it's unlikely that they agent would have
access to this platform.  Cisco Finesse may provide this functionality, but
I'm not 100% on that.




Sincerely,

Ryan Burtch


On Tue, Sep 3, 2013 at 11:35 AM, Michele Russo (AM) <
michele.russo at dimensiondata.com> wrote:

> ** **
>
> All,****
>
> ** **
>
> Question, hopefully a simple one…we have UCCE v. 9.1 and the customer is
> using CAD.  They have set up Not-Ready reason codes but want to know how
> their agents can see what code they are in in real time.  In the Agent Real
> Time Display report within CAD it will only show those states AFTER they
> change them.  Is there any way for the Agent to see what reason code they
> are in at that moment?****
>
> ** **
>
> Thanks!****
>
> ** **
>
> Michele Russo****
>
> Consultant****
>
> Dimension Data NA****
>
> 202-460-3965 (cell)****
>
> 571-203-4007 (desk)****
>
> michele.russo at dimensiondata.com****
>
> ** **
>
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