[cisco-voip] Jump upgrade/DRS licensing bug

[Ryan Ratliff (rratliff)]

The refresh COP file is the one you want as long as it's the latest and you did them in the correct order.  This is the second one I've heard of that the cop file didn't work correctly for 7.1(5).  One of my colleagues tested 6.1(5) last week and confirmed the steps work but I think we'll need to try a 7.1 just to be sure.


 -Ryan

On Aug 30, 2013, at 12:27 PM, Ed Leatherman <ealeatherman at gmail.com<mailto:ealeatherman at gmail.com>> wrote:

OK - perhaps I installed the wrong one then; I installed ciscocm.refresh_upgrade_v1.2.cop.sgn... sounds like I grabbed the wrong one.

Here was what i did:


-Installed fresh 7.1.5 on all VM nodes, let DB sync

-Installed refresh cop per the upgrade doc (I thought this was an odd place for it but that’s where it wanted it). Did NOT reboot per the documentation.

-Restored DRS file. Rebooted subs. Rebooted Pub. Let DB sync again.

-At this point, I changed some MAC addresses on some of the configured phones so I could have a few running in the lab for the upgrade; hind sight I probably don't need this until everything's on 9

-Tried to install the 9.1 firmware - failed with that error

-Tried to upgrade to 9.1 - also failed with that error


On Fri, Aug 30, 2013 at 12:16 PM, Justin Steinberg <jsteinberg at gmail.com<mailto:jsteinberg at gmail.com>> wrote:
there is a COP file that you need to install on 7.1.5 that will disable the licensing and allow you to goto 9.12


On Fri, Aug 30, 2013 at 10:22 AM, Ed Leatherman <ealeatherman at gmail.com<mailto:ealeatherman at gmail.com>> wrote:
Good morning,

I'm running through the jump upgrade in my lab for a regional campus so that I get all the steps correct. I have the UCS hardware they will upgrade to + VMWare installed, and everything on isolated lab network.

So I took a known good backup of their production CUCM (3 nodes). Installed 7.1.5 into VMWare per the jump document, and restored the DRS backup onto it, rebooted subs, rebooted pub; everything went smoothly and I can setup a few phones on this isolated network and register/call, database happy etc.

However now when I go to load new firmware for 9.1 or upgrade the VM to 9.1.2, I get the following from the command line:
Upgrades are prohibited during license grace period

which seems to be related to CSCtb86875<https://www.cisco.com/cisco/psn/bssprt/bss?searchType=bstbugidsearch&page=bstBugDetail&BugID=CSCtb86875>

Licensing page on CUCM doesn't show any issues.

Are other people running into this? I thought I was following through the guide closely, but it doesn't mention anything about needing to rehost the 7.1 license files or have TAC root in to delete a file during the upgrade.

Since we're likely to run through this exercise a few times (this issue is exactly why I'm running through it in lab to begin with).. I don't know if its kosher for me to keep asking licensing to rehome it, since this isn't the production system. But I guess I will if i need to :)

Where am I going wrong here, or is this normal?

--
Ed Leatherman

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--
Ed Leatherman
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