[cisco-voip] ICM Ad-Hoc Closure w/o Administrator Intervention

[Brian Meade (brmeade)]

Erik,

Yea, I was thinking UCCX.

Brian

From: Erik Goppel [mailto:egoppel at gmail.com]
Sent: Wednesday, September 04, 2013 10:28 AM
To: Brian Meade (brmeade)
Cc: cisco-voip at puck.nether.net; Ryan Burtch
Subject: Re: [cisco-voip] ICM Ad-Hoc Closure w/o Administrator Intervention


Use a persistent user variable like cc_open and set it to true or false by using a menu in your callin script. Then modify your cc routing script to check this variable for true or false (if node, example if cc_open== "true", route like normal under your success connector, under the x fail connector, route to your closed message)

Good luck,

Using an xml file within icm is not possible afaik , maybe icw cvp, i think brian is mistaken  with uccx.
Brian, if you do know a method to use an xml file in icm for reference, without having to use ipivr or cvp, please share.

Thanks,

Erik
Op 4 sep. 2013 15:42 schreef "Brian Meade (brmeade)" <brmeade at cisco.com<mailto:brmeade at cisco.com>> het volgende:
You could just have it update an XML file that your other scripts referenced to check if the contact center is closed or not.

Brian Meade

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Ryan Burtch
Sent: Wednesday, September 04, 2013 12:32 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] ICM Ad-Hoc Closure w/o Administrator Intervention

All:

I'm looking for a way to have a customer be able to call into an ICM script>enter in an access code> and be able to 'Ad-Hoc Close' a contact center.

Does anyone know how to do this?



Sincerely,

Ryan Burtch

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