[cisco-voip] ICM Ad-Hoc Closure w/o Administrator Intervention

[Ryan Burtch]

I figured it out.  You have to create a CVP App that utilizes the global
variable from ICM as VXML Session Data.  Once the Session Data is in CVP, I
set a decision that directs the caller to one of two menus, based on the
current status of the call center (Closed or Open).  CVP then plays a
message to the caller, "The call center is currently closed. Please press 1
to open the call center". The caller presses 1 and then hits the CVP Sub
Dialogue Return element.  In the CVP Sub Dialogue Return element, I have
configured the 'Caller Input' with a custom '*variable': *CloseCallCtr.

When the call gets back to ICM, it comes out of the 'True' leg on the
'ToExt.VRU' Node and hits an IF Node.  The IF Node is configured with the
following: Call.user.microapp.caller_input=="CloseCallCtr".

Let me know if anyone needs help with this.  Big thanks to Janine Graves
who helped me with this.




Sincerely,

Ryan Burtch


On Tue, Sep 10, 2013 at 10:39 AM, Mike King <me at mpking.com> wrote:

> It's not by any means the best solution, but I have in the past
> front-ended an old IVR with a voicemail menu.
>
> The menu does some basic Time of Day stuff (Closed message after hours,
> closes for lunch).
>
> Depending on your voicemail system, you should be able to do some kind of
> telephone based "Prompt maintenance".  I've used this to rig up a "ad-hoc
> close" document in the past.
>
>
> On Mon, Sep 9, 2013 at 3:53 PM, Ryan Burtch <rburtch3 at gmail.com> wrote:
>
>> Matthew:
>>
>> Do you know how I could set this up with CVP?  I'm a bit lost.
>>
>>
>>
>>
>> Sincerely,
>>
>> Ryan Burtch
>>
>>
>> On Wed, Sep 4, 2013 at 4:55 PM, Matthew Saskin <msaskin at gmail.com> wrote:
>>
>>> Correct, an IVR of some sort (IPIVR or CVP) would be required to
>>> interact with external files, nothing native in ICM to handle this.  That
>>> said, even providing the caller with a menu to change a persistent variable
>>> will require the use of an IVR of some sort, can't do this natively in ICM
>>> either...
>>>
>>> -matthew
>>>
>>> Matthew Saskin
>>> msaskin at gmail.com
>>> 203-253-9571
>>>
>>>
>>> On Wed, Sep 4, 2013 at 10:27 AM, Erik Goppel <egoppel at gmail.com> wrote:
>>>
>>>> Use a persistent user variable like cc_open and set it to true or false
>>>> by using a menu in your callin script. Then modify your cc routing script
>>>> to check this variable for true or false (if node, example if cc_open==
>>>> "true", route like normal under your success connector, under the x fail
>>>> connector, route to your closed message)
>>>>
>>>> Good luck,
>>>>
>>>> Using an xml file within icm is not possible afaik , maybe icw cvp, i
>>>> think brian is mistaken  with uccx.
>>>> Brian, if you do know a method to use an xml file in icm for reference,
>>>> without having to use ipivr or cvp, please share.
>>>>
>>>> Thanks,
>>>>
>>>> Erik
>>>>  Op 4 sep. 2013 15:42 schreef "Brian Meade (brmeade)" <
>>>> brmeade at cisco.com> het volgende:
>>>>
>>>>>   You could just have it update an XML file that your other scripts
>>>>> referenced to check if the contact center is closed or not.****
>>>>>
>>>>> ** **
>>>>>
>>>>> Brian Meade****
>>>>>
>>>>> ** **
>>>>>
>>>>> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On
>>>>> Behalf Of *Ryan Burtch
>>>>> *Sent:* Wednesday, September 04, 2013 12:32 AM
>>>>> *To:* cisco-voip at puck.nether.net
>>>>> *Subject:* [cisco-voip] ICM Ad-Hoc Closure w/o Administrator
>>>>> Intervention****
>>>>>
>>>>> ** **
>>>>>
>>>>> All:****
>>>>>
>>>>> ** **
>>>>>
>>>>> I'm looking for a way to have a customer be able to call into an ICM
>>>>> script>enter in an access code> and be able to 'Ad-Hoc Close' a contact
>>>>> center.****
>>>>>
>>>>> ** **
>>>>>
>>>>> Does anyone know how to do this?
>>>>> ****
>>>>>
>>>>> ** **
>>>>>
>>>>> ** **
>>>>>
>>>>> ** **
>>>>>
>>>>> Sincerely,****
>>>>>
>>>>> ** **
>>>>>
>>>>> Ryan Burtch****
>>>>>
>>>>> _______________________________________________
>>>>> cisco-voip mailing list
>>>>> cisco-voip at puck.nether.net
>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>
>>>>>
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