[cisco-voip] Jump upgrade/DRS licensing bug

Fri Sep 6 18:27:58 EDT 2013

7.1 versions, yes.

-wes

On Sep 6, 2013, at 5:03 PM, Justin Steinberg <jsteinberg at gmail.com<mailto:jsteinberg at gmail.com>> wrote:

is the bug specific to 7.15 ?

On Fri, Sep 6, 2013 at 1:55 PM, Joe Martini <joemar2 at cisco.com<mailto:joemar2 at cisco.com>> wrote:
The issue has been reproduced and a defect has been filed.
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCuj10105

Joe

On Sep 6, 2013, at 10:00 AM, Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>> wrote:

I'm really hoping that licensing will re-host my licenses when I ask to do this since I'm still doing hardware upgrade, not VM. This installing another COP file doesn't leave me with any warm and fuzzies. :(

---
Lelio Fulgenzi, B.A.
Senior Analyst, Data Centre and Communications Facilities
Computing and Communications Services (CCS)
University of Guelph

519‐824‐4120 Ext 56354<tel:519%E2%80%90824%E2%80%904120%20Ext%2056354>
lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

________________________________
From: "Ryan Ratliff (rratliff)" <rratliff at cisco.com<mailto:rratliff at cisco.com>>
To: "Ed Leatherman" <ealeatherman at gmail.com<mailto:ealeatherman at gmail.com>>
Cc: "Cisco VOIP" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Sent: Friday, September 6, 2013 9:56:52 AM
Subject: Re: [cisco-voip] Jump upgrade/DRS licensing bug

I've got VMs installing now to test this.  There is an easy workaround via root but it shouldn't be required.

-Ryan

On Sep 6, 2013, at 8:14 AM, Ed Leatherman <ealeatherman at gmail.com<mailto:ealeatherman at gmail.com>> wrote:

Tried last night, same result.

Also double checked the md5 on the cop file just in case there was difference, it's identical to the one on CCO though. Got a case open now.

On Thu, Sep 5, 2013 at 7:27 PM, Justin Steinberg <jsteinberg at gmail.com<mailto:jsteinberg at gmail.com>> wrote:
try installing the cop file after the DRS restore.   I wonder if the restore is overwriting certain changes made by the cop.

On Thu, Sep 5, 2013 at 11:24 AM, Ed Leatherman <ealeatherman at gmail.com<mailto:ealeatherman at gmail.com>> wrote:
Still ending up at the same place with this one; double checked everything this time no extra steps:

Install CM 7.1.5 cluster using the 9.1 ova, same basic IP's etc as production
Loaded the v1.2 refresh COP file
did NOT reboot
Configured a SFTP server with identical IP/username/password/directory structure as existing production SFTP
DRS restore from that server
Reboot subs
Reboot pub
verify database replication with "utils dbreplication runtimestate"
initiate an upgrade with "utils system upgrade initiate"
put in credentials for the SFTP server
select SFTP
Get the same error message.
"Upgrades are prohibited during license grace period"

Will work on getting TAC case opened this afternoon or tomorrow.

On Tue, Sep 3, 2013 at 4:29 PM, Ed Leatherman <ealeatherman at gmail.com<mailto:ealeatherman at gmail.com>> wrote:
I'm going thru my steps again - the first time i tried it, I configured some phones (just changed macs on 2 existing ones) mid-way through the process to test the restore, and my SE thought that might have tripped a licensing check. I also didn't have the DRS restart location "exactly" the same as the production one, so fixing that also.

My next attempt should be by the book without any extra-curricular activities ><.

On Tue, Sep 3, 2013 at 4:20 PM, Ryan Ratliff (rratliff) <rratliff at cisco.com<mailto:rratliff at cisco.com>> wrote:
The refresh COP file is the one you want as long as it's the latest and you did them in the correct order.  This is the second one I've heard of that the cop file didn't work correctly for 7.1(5).  One of my colleagues tested 6.1(5) last week and confirmed the steps work but I think we'll need to try a 7.1 just to be sure.

 -Ryan

On Aug 30, 2013, at 12:27 PM, Ed Leatherman <ealeatherman at gmail.com<mailto:ealeatherman at gmail.com>> wrote:

OK - perhaps I installed the wrong one then; I installed ciscocm.refresh_upgrade_v1.2.cop.sgn... sounds like I grabbed the wrong one.

Here was what i did:

-Installed fresh 7.1.5 on all VM nodes, let DB sync
-Installed refresh cop per the upgrade doc (I thought this was an odd place for it but that’s where it wanted it). Did NOT reboot per the documentation.
-Restored DRS file. Rebooted subs. Rebooted Pub. Let DB sync again.
-At this point, I changed some MAC addresses on some of the configured phones so I could have a few running in the lab for the upgrade; hind sight I probably don't need this until everything's on 9
-Tried to install the 9.1 firmware - failed with that error
-Tried to upgrade to 9.1 - also failed with that error

On Fri, Aug 30, 2013 at 12:16 PM, Justin Steinberg <jsteinberg at gmail.com<mailto:jsteinberg at gmail.com>> wrote:
there is a COP file that you need to install on 7.1.5 that will disable the licensing and allow you to goto 9.12

On Fri, Aug 30, 2013 at 10:22 AM, Ed Leatherman <ealeatherman at gmail.com<mailto:ealeatherman at gmail.com>> wrote:
Good morning,

I'm running through the jump upgrade in my lab for a regional campus so that I get all the steps correct. I have the UCS hardware they will upgrade to + VMWare installed, and everything on isolated lab network.

So I took a known good backup of their production CUCM (3 nodes). Installed 7.1.5 into VMWare per the jump document, and restored the DRS backup onto it, rebooted subs, rebooted pub; everything went smoothly and I can setup a few phones on this isolated network and register/call, database happy etc.

However now when I go to load new firmware for 9.1 or upgrade the VM to 9.1.2, I get the following from the command line:
Upgrades are prohibited during license grace period

which seems to be related to CSCtb86875<https://www.cisco.com/cisco/psn/bssprt/bss?searchType=bstbugidsearch&page=bstBugDetail&BugID=CSCtb86875>

Licensing page on CUCM doesn't show any issues.

Are other people running into this? I thought I was following through the guide closely, but it doesn't mention anything about needing to rehost the 7.1 license files or have TAC root in to delete a file during the upgrade.

Since we're likely to run through this exercise a few times (this issue is exactly why I'm running through it in lab to begin with).. I don't know if its kosher for me to keep asking licensing to rehome it, since this isn't the production system. But I guess I will if i need to :)

Where am I going wrong here, or is this normal?

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Ed Leatherman

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