[cisco-voip] Call Stays in Queue When All Agents Log Out - UCCE, ICM

[Beck, Christopher]

I run a check in the script section that executes while the call is in queue to see if all agents have logged out.  If so, I cancel queuing and process accordingly.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Burtch
Sent: Wednesday, September 11, 2013 3:29 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Call Stays in Queue When All Agents Log Out - UCCE, ICM

All:

I have an issue with an ICM script that is not tearing down a queued call when all agents log out.  I know this isn't a typical issue, but has anyone figured out how to deal with this scenario.  Call is being queued in ICM via the queue to skill group node.




Sincerely,

Ryan Burtch

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