[cisco-voip] Call Reporting for CUCM version 9

[Haas, Neal]

We went from UCCX 8.X to UCCX 9.X, 3 weeks ago. 2 things that absolutely suck are,
1) 9.X forces you to use an older version of Java, (why we don't know why we just do it (Cisco)), our UCCX 8.X version used a newer version of Java
2) if you selected 2 or more close codes before, Cisco removed this feature (why because we are cisco, we can do that)

FYI; Our database conversion took 4 hours, we had planned only 2.5 hours. We are on a UC220M2 with HA
Within the next month or so we will be using CUIC instead of the Historical reports.

Neal

From: Sean Knight [mailto:sean at pubsvs.com]
Sent: Wednesday, September 18, 2013 8:03 AM
To: Haas, Neal; cisco-voip at puck.nether.net
Subject: RE: Call Reporting for CUCM version 9


Thank you and this was for UCCX 9.X.  I didn't include that info.

Sorry about that.

Sean

From: Haas, Neal [mailto:nhaas at co.fresno.ca.us]
Sent: Wednesday, September 18, 2013 10:37 AM
To: Sean Knight; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: Call Reporting for CUCM version 9

In UCCX or CUCM? I guess for either, you should look at Cisco Unified Intelligence Center (CUIC), cheap and lets you build your own reports with all 9.X(?) versions.

For UCCX, reporting sucks as usual.

CUCM, reporting is OK, nothing is changed, we use ISI Call Accounting to run reports. Is this for HUNT groups????? No reports that I know of for people on hold.

Remember if you want to get reports from Cisco, go to a third party. I don't know what Cisco's hold up is with getting at least Adequate reporting by default.....


Neal Haas

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Sean Knight
Sent: Wednesday, September 18, 2013 6:58 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Call Reporting for CUCM version 9

We are upgrading to Version 9 and our call group supervisors would like to know how much better reporting is going to be versus our current version 7.1.  I figure there will be better reporting with the newer version of CUCM.   They want to know call volume for the queue and how many and how long per agent call.  And other stats.  All we have now with 7.1 is a pie chart and bar graphs.  If anyone can send me an example of what they would get in a detailed report it would be much appreciated.

Thank you



Sean Knight | Telecom Network Admin | Agora
   Office: 410-864-1805 | Mobile: 443-336-1315
sean at it-agora.com<mailto:mwalter at it-agora.com>


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