[cisco-voip] Implement UCCX Geographic Inbound Call Routing using callers area code

Chase Mergenthal cmergenthal at digitalriver.com
Mon Sep 30 16:29:23 EDT 2013


Conceptually this is how you could do it:

[cid:image002.png at 01CEBDF1.B57B0770]

Xml doc:

<triggers>

<trigger number="17631112222”>
<csq>CSQ</csq>
</trigger>

</triggers>


Chase Mergenthal | Digital River
p: +1 952 225 3202 | cmergenthal at digitalriver.com<mailto:cmergenthal at digitalriver.com> | digitalriver.com<http://www.digitalriver.com/>
10380 Bren Road West, Minnetonka, MN 55343, United States

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Grace Maximuangu
Sent: Monday, September 30, 2013 3:14 PM
To: Anthony Holloway; Ryan LaFountain (rlafount); cisco-voip at puck.nether.net
Subject: [cisco-voip] Implement UCCX Geographic Inbound Call Routing using callers area code

Hi all,
I have a customer requirement, when a call is placed into the call center, the script needs to query an xml file using Xpath (they do not want to do a database lookup at this time)  to determine what CSQ to place the call in.
Has anyone done this before?
Or does anyone have a sample code that can be modified to satisfy this requirement?

:-:gm

Grace Maximuangu
Voice Solutions Engineer
Black Box Network Services
Cell: 213.268.6342
grace.maximuangu at blackbox.com<mailto:grace.maximuangu at blackbox.com>
www.blackbox.com<http://www.blackbox.com/>

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