[cisco-voip] Unified CCX question Version 5.0

[Ashwani Ranpise]

Try removing user from RMCM and adding it back.


On Wed, Apr 9, 2014 at 10:24 AM, Terry Oakley <Terry.Oakley at rdc.ab.ca>wrote:

> I am setting up a new phone (7965) for use in our schools registration
> area.   The staff there logon to one of three phone queues and therefore
> phones are setup with the three queues and respective UCCX agents.   Two of
> the queue agents on the phone are able to login to the respective queue
> exactly as they should.  The third agent queue brings up an error  “Unable
> to log you in due to a configuration error (phone is not associated with
> the RM JTAPI Provider user ID).  Contact your system administrator for
> help.”   I know the phone is associated to the RM JTAPI id because the two
> other agents connect just fine.   IF anyone has a suggestion I would be
> very thankful.   I have restarted the UCCX, and still get the same error.
>
>
>
> Thanks
>
>
>
> Terry
>
>
>
> *Terry Oakley*
>
> Telecommunications Coordinator *| *Information Technology Services
>
> *Red Deer College **|*100 College Blvd. *|* Box 5005 *| *Red Deer *|* Alberta
> *| *T4N 5H5
>
> work (403) 342-*3521   **| * FAX (403) 343-4034
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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