[cisco-voip] Finding which device/user is using a specific licence?

[Lelio Fulgenzi]

Ok, got it. I was doing a synchronize on the ELM without the changes taking affect. In the same section on CallManager, there's an "update usage" button. I pressed that first, then sync button on ELM and we're all good! 

I'm trying to figure out why some users are taking up a basic license though... I believe these are users with a remote destination profile configured but no phone. 

Lelio 



--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519‐824‐4120 Ext 56354 
lelio at uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

----- Original Message -----

From: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
To: "Brian Meade" <bmeade90 at vt.edu> 
Cc: "cisco-voip voyp list" <cisco-voip at puck.nether.net> 
Sent: Friday, April 18, 2014 1:24:54 PM 
Subject: Re: [cisco-voip] Finding which device/user is using a specific licence? 


Thanks Brian. 

That page showed the report I needed. The link next to the licenses shows the user who's using that license, but not why. 

I went down and went to the assigned devices, and that showed the user and the license they're using and the link in there showed why and what devices. 

I've fixed the problem. 

How can I tell CallManager to re-request the correct licenses from ELM? It still shows as out of compliance. 

Thanks, Lelio 



--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519‐824‐4120 Ext 56354 
lelio at uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

----- Original Message -----

From: "Brian Meade" <bmeade90 at vt.edu> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
Cc: "cisco-voip voyp list" <cisco-voip at puck.nether.net> 
Sent: Friday, April 18, 2014 12:35:56 PM 
Subject: Re: [cisco-voip] Finding which device/user is using a specific licence? 


The License Usage Report in CUCM under System->Licensing allows you to click the number next to the license and it will show which users are utilizing those licenses and why. I think that should show you the information you're looking for. 



On Fri, Apr 18, 2014 at 11:38 AM, Lelio Fulgenzi < lelio at uoguelph.ca > wrote: 


So I've completed the offline upgrade from v7 to v9 (with a few gotchas) and aside from checking out the install logs to see if there are any glaring issues, things are working. 

The one thing I'm trying to figure out is who/what is using a specific license. 

We are out of compliance by one CUWL user and one Enhanced plus user. 

I misunderstood how the "loaning" process worked and asked to have only Enhanced (and Essential) licenses issued. Since this is what our ESW and UCSS contracts are/will be based on. 

I suspect the CUWL license was used up by my userID because I had four phones "owned" by it. I deleted two of the phones and modified the other. I did a resync on ELM but no change. I did a restart of CallManager and no change. License Manager is not allowed to be restarted at GUI. 

I need to find the Enahanced Plus user/device. 

Does any one have any tricks? I used the CDR search by user since it shows the phones owned by a user. The user information page does not show this. 

How long does it take Callmanager to change the request it sends to ELM? 

Any help would be appreciated. 

Lelio 




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