[cisco-voip] Call Reporting Software

[Justin Steinberg]

Is anyone aware of packaged third party reporting software that is
compatible with UCCX?

It is nice that CUIC is web based, but it has not met my expectations
regarding custom reporting.  It is super painful to use a CUIC premium
system just to add parameters/filters that dont exist in the stored
procedures.  It takes way too long to make simple changes.

I have one customer that uses business objects which is nice but that is an
expensive product.

Justin
On Apr 23, 2014 7:04 AM, "Matthew Saskin" <msaskin at gmail.com> wrote:

> Call Accounting != Call Center Reporting.  Presumably you're talking about
> UCCX here, what specific reporting requirements do they have?
>
> -matthew
>
> Matthew Saskin
> msaskin at gmail.com
> 203-253-9571
>
>
> On Wed, Apr 23, 2014 at 8:56 AM, Sean E. Knight <sean at pubsvs.com> wrote:
>
>>   Anyone have a preference?   We have call centers and they want better
>> reporting.  This will be for version 9.X.   Does anyone use this?
>>
>>
>>
>>
>> http://www.isi-info.com/partners/technology-partners/cisco/cisco-call-accounting
>>
>>
>>
>> Thanks
>>
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>>
>>
>
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