[cisco-voip] SIP Firmware | 9.3(4)SR1 ETA? [FW 9.4(1)]

Erick Bergquist erickbee at gmail.com
Mon Apr 28 18:20:31 EDT 2014 

FYI, The latest 9971 firmware still has this delay problem with 9.4.1
firmwares to date.

sip9971.9-4-1SR1-2

Any ETA on when bug id CSCuh24796 will be fixed?



On Thu, Dec 5, 2013 at 1:10 AM, Erick B. <erickbee at gmail.com> wrote:
> Here is the bug id for the issue we ran into, this was an existing open
> bug...
>
> CSCuh24796 Bug Details
>
>
> 9971 phones slow response when call history window involved
>
> Symptom:
> 9971 phones are slow with user interface whenever call history window is
> appearing on the screen
>
> Conditions:
> problem found with hardware revision 11 phones
>
> Workaround:
> changing "Simplified New Call UI interface" parameter was suggested but it
> leads to call history window does not appear at all
> which leads to missing functionality and thus is not acceptable
>
> More Info:
> the slowness is directly related to number of stored calls in call history.
> If you clear call history there will be timlly response from 9971
>
>
>
> On Tue, Dec 3, 2013 at 4:40 PM, Erick B. <erickbee at gmail.com> wrote:
>>
>> Ok. Thanks.. the option is disabled by default right and since these
>> logging and debugs are disabled this shouldn't be causing the delay we are
>> seeing.
>>
>> I can't reproduce the offhook delay since enabling the Simplified Call UI.
>>
>>
>> On Tue, Dec 3, 2013 at 4:19 PM, Ryan Ratliff (rratliff)
>> <rratliff at cisco.com> wrote:
>>>
>>> With the latest devpack you can set the debug profile from CCMAdmin.  The
>>> only options are default (default log level), telephony (turn on
>>> everything), and preset (don't set any debugs).  The last one will leave
>>> whatever you may have enabled via SSH.   This is for the case when you need
>>> to set debugs on a bunch of phones and don't want to annoy your interns by
>>> making them do it via ssh.
>>>
>>> -Ryan
>>>
>>> On Dec 3, 2013, at 5:05 PM, Erick B. <erickbee at gmail.com> wrote:
>>>
>>> No, those options aren't enabled. For the telephony debug profile that is
>>> set by SSH'ing into phone right? (never did that yet on these phones).
>>>
>>>
>>> On Tue, Dec 3, 2013 at 3:49 PM, Ryan Ratliff (rratliff)
>>> <rratliff at cisco.com> wrote:
>>>>
>>>> If you haven't already make sure you don't have the log server or
>>>> "telephony" debug profile activated. Both of those are known to cause
>>>> performance issues on wireless 9971s.
>>>>
>>>> -Ryan
>>>>
>>>> On Dec 3, 2013, at 4:22 PM, Erick B. <erickbee at gmail.com> wrote:
>>>>
>>>> Update on our 9971 issue with delayed/prolonged digits.
>>>>
>>>> It only happens on Wireless 9971s. When we plug a 9971 into with wired
>>>> connection the off hook dialing/delay doesn't occur. Working with TAC, they
>>>> had me enable the Simplified Call UI option and with that enabled the
>>>> offhook dialing delay on wireless 9971s doesn't occur. I'm continuing to
>>>> work with TAC as this seems to be a new issue in 9.4.1 since this didn't
>>>> occur in 9.3 firmwares from our experiences.
>>>>
>>>> Erick
>>>>
>>>>
>>>>
>>>> On Tue, Dec 3, 2013 at 1:57 PM, Ryan Ratliff (rratliff)
>>>> <rratliff at cisco.com> wrote:
>>>>>
>>>>> CSCud54886 is what gets the 9971 9.4(1) software into a CUCM version.
>>>>> For 8.6(2) it went into 8.6.2.24106-1 which means it will be in the next
>>>>> devpack.  I don't have a date for when that will be but it shouldn't be too
>>>>> long.  If you really need a 9.4(1) feature open a TAC SR and ask for the ES
>>>>> build I referenced above to be posted for you (it isn't out of testing yet
>>>>> so it'll be a few days).
>>>>>
>>>>> -Ryan
>>>>>
>>>>> On Dec 3, 2013, at 12:21 PM, Daniel Pagan <dpagan at fidelus.com> wrote:
>>>>>
>>>>> We’re looking at the Read Me for the new 8.6(2) device pack and noticed
>>>>> the compatibility table lists 9.3(4.24) as the latest supported 9971
>>>>> firmware. Firmware 9.4(1) isn’t mentioned as compatible for the latest
>>>>> 8.6(2) device pack.
>>>>>
>>>>>
>>>>>
>>>>> The BU is still developing on 8.6(2) so I don’t see why its latest
>>>>> device pack would introduce compatibility issues. Does anyone know if this
>>>>> is simply a documentation error? Firmware 9.4(1) was published two weeks
>>>>> prior to the device pack. It seems the device pack Read Me wasn’t updated to
>>>>> reflect the most recent firmware, but I’d like to be 100% sure.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> http://www.cisco.com/web/software/282074299/107528/cmterm-devicepack-8.6.2.24104-1_Readme.pdf
>>>>>
>>>>>
>>>>>
>>>>> Thanks ahead of time.
>>>>>
>>>>>
>>>>>
>>>>> - Dan
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> From: Erick B. [mailto:erickbee at gmail.com]
>>>>> Sent: Monday, November 18, 2013 3:41 PM
>>>>> To: Daniel Pagan
>>>>> Cc: Ryan Ratliff (rratliff); cisco-voip voyp list
>>>>> Subject: Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA?
>>>>>
>>>>>
>>>>>
>>>>> FYI, I've downgraded to 9.3.4 and don't have the delay issue and
>>>>> updated back to 9-4-1-9 and it is back. I'll work with TAC on this.
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Nov 13, 2013 at 4:03 PM, Erick B. <erickbee at gmail.com> wrote:
>>>>>
>>>>> Ok.  I haven't experienced this problem before and have been on a 9971
>>>>> for a long time and been through a majority of the firmware versions.
>>>>>
>>>>>
>>>>>
>>>>> The most recent problem here was phones doing phantom calls to
>>>>> customers, etc (numbers in call history) and 9.3.4 fixed those issues.
>>>>> (9.3.2 ES12 had fix for that which solved it for most part but a handful of
>>>>> phones had random phantom calls still).
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Nov 13, 2013 at 2:53 PM, Daniel Pagan <dpagan at fidelus.com>
>>>>> wrote:
>>>>>
>>>>> This was a major issue for our customers using 9971s on firmware
>>>>> versions pre-9.3.1 (I mistakenly said 9.2.1 before…). The symptom was that
>>>>> users would begin dialing and the phone’s UI changes would drag behind. Due
>>>>> to the delay in UI transitions (on-hook to off-hook to digits displayed,
>>>>> etc.), users would often experience a prolonged audible tone for some key
>>>>> presses. In other cases, the phone would discard the first few digit presses
>>>>> completely. We’ve yet to see this again since 9.3(1) but we have a customer
>>>>> slowly rolling out 9.4(1) now. I’ll chime in again over the next few days if
>>>>> we observe the same issue you’re seeing.
>>>>>
>>>>>
>>>>>
>>>>> The old defect for prolonged digit playback:
>>>>> http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtw69827
>>>>>
>>>>>
>>>>>
>>>>> Hope this helps
>>>>>
>>>>>
>>>>>
>>>>> - Dan
>>>>>
>>>>>
>>>>>
>>>>> From: Erick B. [mailto:erickbee at gmail.com]
>>>>> Sent: Wednesday, November 13, 2013 3:29 PM
>>>>> To: Ryan Ratliff (rratliff)
>>>>> Cc: Daniel Pagan; cisco-voip voyp list
>>>>>
>>>>>
>>>>> Subject: Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA?
>>>>>
>>>>>
>>>>>
>>>>> Offhook. Onhook dialing seems to be fine (don't do onhook dialing much
>>>>> myself).
>>>>>
>>>>>
>>>>>
>>>>> Can't reproduce problem on 9971 still on 9-3-4-24. Both phones are on
>>>>> same WiFi network.
>>>>>
>>>>>
>>>>>
>>>>> Seems to be delay on phone taking first and second digits. Able to
>>>>> duplicate it pretty much all the time.
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Nov 13, 2013 at 2:00 PM, Ryan Ratliff (rratliff)
>>>>> <rratliff at cisco.com> wrote:
>>>>>
>>>>> Offhook, onhook dialing?  I don't see the same thing here on a 9971.
>>>>>
>>>>>
>>>>>
>>>>> -Ryan
>>>>>
>>>>>
>>>>>
>>>>> On Nov 13, 2013, at 2:45 PM, Erick B. <erickbee at gmail.com> wrote:
>>>>>
>>>>>
>>>>>
>>>>> Has anyone upgraded to 9.4.1-9 yet?
>>>>>
>>>>>
>>>>>
>>>>> When making calls, there is delay on first digit (longer tone heard
>>>>> while phone catches up)... testing 9.4.1-9 on 2 phones. Able to duplicate it
>>>>> most of the time. Doesn't matter if it is internal/external call.
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Oct 30, 2013 at 12:54 PM, Daniel Pagan <dpagan at fidelus.com>
>>>>> wrote:
>>>>>
>>>>> Thanks– We’ve been working on two cases w/ TAC, one related to
>>>>> unresponsive UI (some softkeys incl. Answer and menu options not responding)
>>>>> and the other related to the phone’s local call control prematurely hitting
>>>>> the busy trigger. The former is still ongoing and BU requested that we
>>>>> upgrade to 9.3(4) hoping the enhancements made to IPMA should resolve the
>>>>> problem. The latter was chalked up to having the privacy feature enabled at
>>>>> the device level, not at the service parameter level.
>>>>>
>>>>>
>>>>>
>>>>> In either case we have no defect – I think partially because the issues
>>>>> are hard to recreate and capture from the beginning. The defects we’re
>>>>> hoping to avoid in vanilla 9.3(4) are CSCud85545, CSCug20675, CSCuc00963,
>>>>> CSCuc00963 (ES1 resolved) and CSCuh91405. The customer experienced issues
>>>>> very similar to these prior to 9.2(1) and understandably doesn’t want to
>>>>> re-introduce the symptoms to end users.
>>>>>
>>>>>
>>>>>
>>>>> We’ll keep an eye out for 9.4(1) and request for a defect again (if
>>>>> possible of course) on the existing issues.
>>>>>
>>>>>
>>>>>
>>>>> Thx again
>>>>>
>>>>>
>>>>>
>>>>> From: Ryan Ratliff (rratliff) [mailto:rratliff at cisco.com]
>>>>> Sent: Wednesday, October 30, 2013 1:02 PM
>>>>> To: Daniel Pagan
>>>>> Cc: Justin Steinberg; cisco-voip at puck.nether.net
>>>>>
>>>>>
>>>>> Subject: Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA?
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Do you have a defect for the UI performance issue?  There was a fix
>>>>> that went into 9.3(4)ES1 to help address digits being dropped when they are
>>>>> dialed quickly when another screen is up (admin settings for example).  Get
>>>>> TAC to give you 9.3(4)ES1 and see if that helps things.  If not then work to
>>>>> get a bug identified.
>>>>>
>>>>>
>>>>>
>>>>> To my knowledge there won't be any SRs for 9.3(4).  9.4(1) is due to
>>>>> come out relatively soon.
>>>>>
>>>>>
>>>>>
>>>>> -Ryan
>>>>>
>>>>>
>>>>>
>>>>> On Oct 30, 2013, at 10:07 AM, Daniel Pagan <dpagan at fidelus.com> wrote:
>>>>>
>>>>>
>>>>>
>>>>> I’m hoping to see what defects are resolved between 9.3(4) and
>>>>> 9.3(4)SR1. The vanilla 9.3(4) introduces UI performance issues similar to
>>>>> what our customer experienced pre 9.2(1) in 2011. There’s a few firmware
>>>>> issues they’re currently experiencing that we’ve been investigating w/ TAC
>>>>> and 9.3(4) was identified to resolve a few of those problems, but we’re
>>>>> hoping to avoid re-introducing phone UI performance problems back into the
>>>>> environment.
>>>>>
>>>>>
>>>>>
>>>>> Phone models are pimarily 9971 and 8961 devices.
>>>>>
>>>>>
>>>>>
>>>>> - Daniel
>>>>>
>>>>>
>>>>>
>>>>> From: Justin Steinberg [mailto:jsteinberg at gmail.com]
>>>>> Sent: Tuesday, October 29, 2013 8:25 PM
>>>>> To: Daniel Pagan
>>>>> Subject: Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA?
>>>>>
>>>>>
>>>>>
>>>>> are you trying to fix a specific bug ?  what phone model ?
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Oct 29, 2013 at 4:55 PM, Daniel Pagan <dpagan at fidelus.com>
>>>>> wrote:
>>>>>
>>>>> Folks:
>>>>>
>>>>>
>>>>>
>>>>> Just wondering if there’s an ETA for 9.3(4)SR1 firmware.
>>>>>
>>>>>
>>>>>
>>>>> As usual, thanks ahead of time.
>>>>>
>>>>>
>>>>>
>>>>> - Daniel
>>>>>
>>>>>
>>>>> _______________________________________________
>>>>> cisco-voip mailing list
>>>>> cisco-voip at puck.nether.net
>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>
>>>>>
>>>>>
>>>>> _______________________________________________
>>>>> cisco-voip mailing list
>>>>> cisco-voip at puck.nether.net
>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> _______________________________________________
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>>>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>

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