[cisco-voip] Interested UCCX Script Issue

[Tanner Ezell]

Justin,

What you want to do with UCCX and hunt groups is not possible via the
scripting interfaces exposed to you by UCCX. As a matter of fact, the
underlying call control system (JTAPI) did not have this ability until
recently with CUCM version 9.0.

If you have CUCM 9.0+ and UCCX 9.0+ with Premium licensing it is possible
to get what you want. However, you will need to be expertly familiar with
both the UCCX CTI Engine and CUCM's JTAPI implementation.

The gist of the implementation is:

1. Get the contact channel
2. Get the underlaying JTAPI representation of the Call
3. Get the called address of the connected end point (requires proper hunt
group configuration as well).

I mocked this up with UCCX 9.0SU1 and it works without issue.

Good luck!

Regards,
Tanner Ezell

CTI Logic



On Fri, Aug 29, 2014 at 12:10 PM, Justin Steinberg <jsteinberg at gmail.com>
wrote:

> I am working on a script where I call the CCX application via HTTP trigger.
>
> The CCX script will use the  'place call' step to call a CUCM hunt group.
>  Then I need to determine the line group member (extension would be fine)
> of the person who answered the call.  I then need to pass the extension of
> the phone that answered back from the script via HTTP to the requesting
> application.
>
> Unfortunately, I have not been able to find a CCX editor step that can
> tell me the extension of the line group member who answered the call.   All
> 'get' steps just show the extension of the hunt pilot used to route the
> call to the group of phones, I can't actually see the individual person who
> answered.
>
> The phones in the group are not agents, so there is no CSQ or 'select
> resource' in play here.   I'm just using CCX to leverage the scripting
> capabilities to interface with the other application.
>
> Perhaps Java would be of use here, though I am not sure what code would be
> used.
>
> Any thoughts or ideas ?
>
> Justin
>
>
>
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