[cisco-voip] Interested UCCX Script Issue

[Tanner Ezell]

Anthony,

No, this wouldn't be the case. The success branch executes after
successfully connecting (which would indicate JTAPI signaling was complete).

Interestingly enough, the UCCX backend does not have a method to update the
called number which I find to be an interesting design decision. The Get
Call Contact Info step just pulls from the called number set on the
contact, it won't update from JTAPI events.


On Fri, Aug 29, 2014 at 3:17 PM, Anthony Holloway <
avholloway+cisco-voip at gmail.com> wrote:

> I have not done this before, but could it be that you are checking the
> called number too soon after the Place Call step?
>
> If you haven't tried this already, create a brand new blank script with
> only a Contact variable, and two steps: Place Call and Get Call Contact
> Info.  Then, Active debug the script (not Reactive) and step over the Place
> Call.  Answer on your LG member phone, and with the red highlighted step on
> the Get Call Contact Info step, now click Step Over (F11) to execute the
> second step with the member already connected.
>
> It's possible CUCM will send a CTI message to UCCX to update the connected
> party information and it might be available a few seconds after the call is
> connected.
>
>
> On Fri, Aug 29, 2014 at 2:10 PM, Justin Steinberg <jsteinberg at gmail.com>
> wrote:
>
>> I am working on a script where I call the CCX application via HTTP
>> trigger.
>>
>> The CCX script will use the  'place call' step to call a CUCM hunt group.
>>  Then I need to determine the line group member (extension would be fine)
>> of the person who answered the call.  I then need to pass the extension of
>> the phone that answered back from the script via HTTP to the requesting
>> application.
>>
>> Unfortunately, I have not been able to find a CCX editor step that can
>> tell me the extension of the line group member who answered the call.   All
>> 'get' steps just show the extension of the hunt pilot used to route the
>> call to the group of phones, I can't actually see the individual person who
>> answered.
>>
>> The phones in the group are not agents, so there is no CSQ or 'select
>> resource' in play here.   I'm just using CCX to leverage the scripting
>> capabilities to interface with the other application.
>>
>> Perhaps Java would be of use here, though I am not sure what code would
>> be used.
>>
>> Any thoughts or ideas ?
>>
>> Justin
>>
>>
>>
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>>
>
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