[cisco-voip] Jabber contact disappears consistently

Tue Dec 2 08:21:02 EST 2014

Yes URI Dialing works great and is kind of neat.  What we are discussing is a setting in IMP to select DirectoryURI as the Jabber ID (JID) address scheme for Presence/Chat.  Has nothing to do with URI Dialing.

CSCuo95266 - Jabber Windows and directory URI address scheme in IMP 10.x -doc defect
Symptom:
Documentation defect for Jabber for Windows support with  directory URI address scheme which was introduced in  IMP 10.x

Cisco Jabber for Windows - 9.7.1
IM and Presence - 10.x

Conditions:
Jabber for Windows 9.7 does not support directory URI address scheme which was introduced in IM and Presence 10.x. Currently Jabber for windows 10.5 does not support enhanced directory URI,
 10.6 will support use of a single domain with directoryURI. <<<<THIS HAS NOT BEEN COMMITTED PER BU

But Cisco J4W 9.7 installation guide incorrectly states that the feature is supported.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/9_7/JABW_BK_C4C679C9_00_cisco-jabber-for-windows-97/JABW_BK_C4C679C9_00_cisco-jabber-for-windows-97_chapter_0111.html#CJAB_TK_P8652662_00

From: Ryan Huff<mailto:ryanhuff at outlook.com>
Sent: ‎Wednesday‎, ‎November‎ ‎26‎, ‎2014 ‎11‎:‎59‎ ‎AM
To: Pavan K<mailto:pav.ccie at gmail.com>, Leslie Meade<mailto:leslie.meade at lvs1.com>
Cc: cisco-voip (cisco-voip at puck.nether.net)<mailto:cisco-voip at puck.nether.net>

I call BS!

I am running a fully AD integrated 9.1.2 CUCM with IM&Presence 9.1.2 and I have the Cisco Jabber for Windows 10.5 client deployed and I have URI Dialing running in the Jabber client, ALL. DAY. LONG and it works flawlessly.

In the deployment docs, it says to use EnableSIPUriDialing in the jabber-config.xml HOWEVER; if you look at the PRT logs generated from one of the 10.5 Jabber clients I bet you it is looking for the EnableSIPURIDialing node and not the EnableSIPUriDialing node.

Notice the casing difference in URI Vs. Uri ..... I couldn't get URI in the client for weeks, got the same junk answer from TAC as well .... then I troll'ed the PRT logs and found that to be my issue, a flippin' casing issue.

________________________________
Date: Wed, 26 Nov 2014 09:09:50 -0600
From: pav.ccie at gmail.com<mailto:pav.ccie at gmail.com>
To: Leslie.Meade at lvs1.com<mailto:Leslie.Meade at lvs1.com>
CC: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Jabber contact disappears consistently
Just to close this out.

Official word from Cisco even though every piece of Jabber doc says its supported in J4W 10.5
==

Currently Directory URI is only supported on the server.  The client has not yet been updated to fully support this.  So no, Jabber 10.5 does NOT support directory URI

==

On Sat, Nov 22, 2014 at 2:15 PM, Leslie Meade <Leslie.Meade at lvs1.com<mailto:Leslie.Meade at lvs1.com>> wrote:

I also have seen the same issue, and put everyone onto the same server

Leslie Meade

..................................................................
Mobile:778.228.4339 | Main: 604.676.5239
Email: leslie.meade at lvs1.com<mailto:leslie.meade at lvs1.com>

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Jason Aarons (AM)
Sent: Saturday, November 22, 2014 11:33 AM
To: Josh Warcop; Pavan K; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Jabber contact disappears consistently

I complete agree, put all Jabberusers on single server.  Saw the same bugs in 10x.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Josh Warcop
Sent: Friday, November 21, 2014 3:48 PM
To: Pavan K; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Jabber contact disappears consistently

Do to the bugs I've seen I have been pinning all users to a single node in the cluster and just having HA failover.

________________________________

Date: Fri, 21 Nov 2014 11:31:39 -0600
From: pav.ccie at gmail.com<mailto:pav.ccie at gmail.com>
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Jabber contact disappears consistently
We have an interesting problem on a new jabber deployment that has us stumped. Wonder if anybody else saw this.
Two jabber servers with ha enabled and balanced users. Using 10.5su1 for jabber windows and ucm/imp.
Leveraging sip directory uri as the IM scheme due to a multi forest environment with duplicate Samaccountnames across domains.
UserA contact list has userB on it. Folks can im each other without any problem. If we move userB from his imp server to another server in the same subcluster, userB disappears from userA's contact list.
Repeatable across multiple users with different userA and userB and happens every time regardless of moving them from server1 to server2 or vice versa.
Using router to router communication between nodes and default jabber-config.

Any ideas ?
Have a TAC case open but its going nowhere.

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itevomcid

--
- Pavan

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