[cisco-voip] Agents using IP Phone 7841 stuck in reserve state with "busy here" message from SIP phone to CUCM

[Brian Meade]

I hit a lot of issues like that on the 78XX series.  Are you on the latest
firmware?

On Thu, Dec 4, 2014 at 7:59 AM, Jose Robles <jose.robles at netxar.com> wrote:

>
>   We have a UCCX in 10.5 ver and CUCM 10.5 with IP Phones 7841 for the
> agents. Their primary line is a personal line and the secondary button in
> their ICD line is a different partition with number of calls 2, busy
> trigger 1. Randomly the phones stop receiving calls from the CUCM even
> though they are in idle state and send a SIP "busy here" message to the
> CUCM. Since the call does not complete the UCCX sends the call to the same
> agent as it still is the longest idle in their queue causing the stuck in
> reserve state in that particular agent. After a cable disconnect to that
> phone the phone starts receiving calls again. We have a TAC case open but
> we want to know if someone has experienced this before. Any feedback or
> help will be appreciated.
>
>
> Regards,
>
>
>
>  Jose A. Robles
> Senior Network/Voice Consultant
>
>
>
> CCNP, CCDP, CCNA-VOICE
> Netxar Technologies, Inc. - www.netxar.com
> 17 Ponce Street
>  San Juan, PR 00917
> ph:  +1 787 765 0058  x2015
> fax: +1 787 756 5362
> cel: +1 787 300 1245
> email jose.robles at netxar.com
>
>
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