[cisco-voip] Agents using IP Phone 7841 stuck in reserve state with "busy here" message from SIP phone to CUCM

[Brian Meade]

I was hitting unregistration issues with one customer and I opened
https://tools.cisco.com/bugsearch/bug/CSCun17651 which should be resolved
now though.

On Thu, Dec 4, 2014 at 12:45 PM, Jose Robles <jose.robles at netxar.com> wrote:

>
>
>  Yes I am. In fact Cisco gave me an ES sip78xx.10-2-1-12ES3-1 but problem
> persists. We have two cases open right now for the same Phone model 7841.
> The other case is for several phones unregistering randomly and won’t
> register back again until I shut and no shut the switchport. Apparently
> that IP Phone line is very buggy. Anyone experiencing the unregister issues
> also?
>
>
>  On Dec 4, 2014, at 12:12 PM, Brian Meade <bmeade90 at vt.edu> wrote:
>
>  I hit a lot of issues like that on the 78XX series.  Are you on the
> latest firmware?
>
> On Thu, Dec 4, 2014 at 7:59 AM, Jose Robles <jose.robles at netxar.com>
> wrote:
>
>>
>>   We have a UCCX in 10.5 ver and CUCM 10.5 with IP Phones 7841 for the
>> agents. Their primary line is a personal line and the secondary button in
>> their ICD line is a different partition with number of calls 2, busy
>> trigger 1. Randomly the phones stop receiving calls from the CUCM even
>> though they are in idle state and send a SIP "busy here" message to the
>> CUCM. Since the call does not complete the UCCX sends the call to the same
>> agent as it still is the longest idle in their queue causing the stuck in
>> reserve state in that particular agent. After a cable disconnect to that
>> phone the phone starts receiving calls again. We have a TAC case open but
>> we want to know if someone has experienced this before. Any feedback or
>> help will be appreciated.
>>
>>
>> Regards,
>>
>>
>>
>>  Jose A. Robles
>> Senior Network/Voice Consultant
>>
>> <image001.png>
>>
>>
>> CCNP, CCDP, CCNA-VOICE
>> Netxar Technologies, Inc. - www.netxar.com
>> 17 Ponce Street
>>  San Juan, PR 00917
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>> fax: +1 787 756 5362
>> cel: +1 787 300 1245
>> email jose.robles at netxar.com
>>
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