[cisco-voip] licensing turn around time 8.6 to 10.5

[Kevin Przybylowski]

The grace period was extended for a reason ☺

I’ve seen anywhere from 2 to 14 days turnaround, providing all the necessary information on the initial request.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mike
Sent: Thursday, December 11, 2014 7:24 PM
To: 'Josh Warcop'; 'Bill Talley'; 'Erick Wellnitz'
Cc: 'cisco-voip'
Subject: Re: [cisco-voip] licensing turn around time 8.6 to 10.5

Josh,

I’ve never seen GLO turn around licensing inside 24 hrs when upgrading to versions 9.x and higher.  If you have then send me the SR# offline and I’ll see what magic you used.

Erick,

In order to expedite your license request have the following ready when opening the case.

Original sales order number showing the purchase of your license level, UCSS and ESW
Valid UCSS contract
Valid ATTACHED ESW contract
Valid LCU

Make you tell the case owner that you’ve attached everything required for entitlement escalate to the duty manager if anything is in question.

If case has stalled then contact your sales team and ask for a PSTS case to be opened internally, but only request that if its become a customer SAT issue.

Be prepared to wait a minimum of 15 days.


From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Josh Warcop
Sent: Thursday, December 11, 2014 6:46 PM
To: Bill Talley; Erick Wellnitz
Cc: cisco-voip
Subject: Re: [cisco-voip] licensing turn around time 8.6 to 10.5

I'm not sure what licensing team you're working with but there is a specific migration team for Collab products. We do several upgrades monthly for clients and it has never been over 24 hours. Understanding everything that needs to be done prior to engaging TAC is usually the fault of the engineers or client.

SWSS Contract in place? If not still current  ESW/UCSS? Have you verified with UCSS support?  Has LCT been submitted properly with the online form? Has PUT been used properly to acquire any licensing?

This can all be done in advance and within a day. If you can't get the stuff via the automated methods and open a case presenting everything properly is necessary to get past level 1 GLO and to migration support.

Like I mentioned earlier we are never two business days beyond getting ELM licensed after an upgrade.

Thanks!

Sent from my Windows Phone
________________________________
From: Bill Talley<mailto:btalley at gmail.com>
Sent: ‎12/‎11/‎2014 6:36 PM
To: Erick Wellnitz<mailto:ewellnitzvoip at gmail.com>
Cc: cisco-voip<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] licensing turn around time 8.6 to 10.5
Hahahahahahahahahahaha...

Sorry I shouldn't laugh, but Cisco's license upgrade process for UC 10 is laughable at best.  Licenses have to be approved by a product manager and its now increased to a 10-12 business day process.   Luckily theres a lengthy grace period before you're locked out of provisioning the servers.

Sent from an Apple iOS device with very tiny touchscreen input keys.  Please excude my typtos.

> On Dec 11, 2014, at 5:19 PM, Erick Wellnitz <ewellnitzvoip at gmail.com<mailto:ewellnitzvoip at gmail.com>> wrote:
>
> All,
>
> Quick question about licensing for CUCM/UCONN
>
> Going from 8.6 to10.5 I should be able to run the license count tool and submit to licensing along with a contract number, correct?  Is there usually a long turn around time or is it still a day or less?
>
> Thanks!
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> cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
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