[cisco-voip] licensing turnaround time 8.6 to 10.5

[Haas, Neal]

It just took us 39 days to get our licensing for 9.1.1 to 10.5


Neal Haas

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bill Talley
Sent: Thursday, December 11, 2014 3:50 PM
To: Josh Warcop
Cc: cisco-voip
Subject: Re: [cisco-voip] licensing turn around time 8.6 to 10.5

I can send you a list of several SRs offline.  We provide Cisco SOs, UCSS contracts, Cisco.com<http://Cisco.com> usernames, LCU files and PLM license requests.  The standard response WAS 5-7 business days, but within the past two weeks the standard response has increased to 10-12 business days while awaiting approval from a product manager.

Sent from an Apple iOS device with very tiny touchscreen input keys.  Please excude my typtos.

On Dec 11, 2014, at 5:45 PM, Josh Warcop <josh at warcop.com<mailto:josh at warcop.com>> wrote:
I'm not sure what licensing team you're working with but there is a specific migration team for Collab products. We do several upgrades monthly for clients and it has never been over 24 hours. Understanding everything that needs to be done prior to engaging TAC is usually the fault of the engineers or client.

SWSS Contract in place? If not still current  ESW/UCSS? Have you verified with UCSS support?  Has LCT been submitted properly with the online form? Has PUT been used properly to acquire any licensing?

This can all be done in advance and within a day. If you can't get the stuff via the automated methods and open a case presenting everything properly is necessary to get past level 1 GLO and to migration support.

Like I mentioned earlier we are never two business days beyond getting ELM licensed after an upgrade.

Thanks!

Sent from my Windows Phone
________________________________
From: Bill Talley<mailto:btalley at gmail.com>
Sent: ‎12/‎11/‎2014 6:36 PM
To: Erick Wellnitz<mailto:ewellnitzvoip at gmail.com>
Cc: cisco-voip<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] licensing turn around time 8.6 to 10.5
Hahahahahahahahahahaha...

Sorry I shouldn't laugh, but Cisco's license upgrade process for UC 10 is laughable at best.  Licenses have to be approved by a product manager and its now increased to a 10-12 business day process.   Luckily theres a lengthy grace period before you're locked out of provisioning the servers.

Sent from an Apple iOS device with very tiny touchscreen input keys.  Please excude my typtos.

> On Dec 11, 2014, at 5:19 PM, Erick Wellnitz <ewellnitzvoip at gmail.com<mailto:ewellnitzvoip at gmail.com>> wrote:
>
> All,
>
> Quick question about licensing for CUCM/UCONN
>
> Going from 8.6 to10.5 I should be able to run the license count tool and submit to licensing along with a contract number, correct?  Is there usually a long turn around time or is it still a day or less?
>
> Thanks!
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