[cisco-voip] licensing turnaround time 8.6 to 10.5

[Anthony Holloway]

Erick,

I just did an RU from 8.6 to 10.5 and the grace periodic demo mode was 60
days.

I also just violated an already in production 10.5 and that was 180 days.

Which one are you referring to?
On Fri, Dec 12, 2014 at 3:22 PM Erick Bergquist <erickbee at gmail.com> wrote:

> FWIW, the grace period on a 10.5 install is 180 days :)   I have 174
> days left on one I installed last week.
>
> But as Josh said, the couple I've been involved with recently have
> been done within a few days if you get stuff together ahead of time
> and push it up the chain to get done at time of migration if there are
> issues/delays. It is a error...
>
>
> On Fri, Dec 12, 2014 at 2:21 PM, Josh Warcop <josh at warcop.com> wrote:
> > I'm curious..
> >
> > Are you guys using https://survey.opinionlab.com/survey/s?s=10422 OR
> >
> > https://tools.cisco.com/SWIFT/LicensingUI/Quickstart
> >
> > Get Other Licensing... --> Migration --> Voice Products --> And
> submitting
> > the ELM request?
> >
> > Prior to all of this you need to have a separate case completed to verify
> > the license count utility. This is done well in advance of the the actual
> > upgrade and gives you the case # you need to reference if there are any
> > questions. This case is your 'golden ticket' to getting the licensing
> files
> > submitted.
> >
> > Beyond this all of my cases are escalated to Sev2 via phone.
> >
> > -Josh
> >
> > ________________________________
> > From: mikeeo at msn.com
> > To: avholloway+cisco-voip at gmail.com; josh at warcop.com;
> nhaas at co.fresno.ca.us;
> > btalley at gmail.com
> > CC: cisco-voip at puck.nether.net
> > Subject: RE: [cisco-voip] licensing turnaround time 8.6 to 10.5
> > Date: Fri, 12 Dec 2014 15:10:28 -0500
> >
> >
> > I have close friends that are SE’s and if there is some magical  external
> > email address that gets a faster response from GLO then we all (partners
> and
> > customers) will benefit from it.
> >
> >
> >
> > From: Anthony Holloway [mailto:avholloway+cisco-voip at gmail.com]
> > Sent: Friday, December 12, 2014 2:59 PM
> > To: Mike; Josh Warcop; Haas, Neal; Bill Talley
> > Cc: cisco-voip
> > Subject: Re: [cisco-voip] licensing turnaround time 8.6 to 10.5
> >
> >
> >
> > Have I been living in a cave, or has it always been the case, no pun
> > intended, that you can view the details of any TAC case?  Can I just
> type in
> > random numbers and see other peoples cases?  If not, and I hope not,
> else I
> > need to start sanatizing my log files, what are you planning on doing
> with
> > this guy's case number if he does give it to you?
> >
> > On Fri Dec 12 2014 at 1:56:14 PM Mike <mikeeo at msn.com> wrote:
> >
> > Unicast me one of your case numbers I want to see how you are getting
> past
> > all the BS.
> >
> >
> >
> > From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf
> Of
> > Josh Warcop
> > Sent: Friday, December 12, 2014 2:28 PM
> > To: Mike ; 'Haas, Neal'; 'Bill Talley'
> >
> >
> > Cc: 'cisco-voip'
> > Subject: Re: [cisco-voip] licensing turnaround time 8.6 to 10.5
> >
> >
> >
> > No magical powers here. I don't wait around for things to happen.
> >
> > A licensing error is still an error and the clients I work with have zero
> > tolerance for this giant licensing banner popping up indicating they are
> out
> > of compliance.
> >
> > Sent from my Windows Phone
> >
> > ________________________________
> >
> > From: Mike
> > Sent: ‎12/‎12/‎2014 11:23 AM
> > To: 'Haas, Neal'; 'Bill Talley'; 'Josh Warcop'
> > Cc: 'cisco-voip'
> > Subject: RE: [cisco-voip] licensing turnaround time 8.6 to 10.5
> >
> > I’ve never seen it take that long once you are on the new licensing
> > platform. The biggest issues I’ve seen is from pre-9.x to 9.x or 10.x
> >
> > Josh must have magical powers because licensing is a nightmare.
> >
> > From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf
> Of
> > Haas, Neal
> > Sent: Friday, December 12, 2014 10:20 AM
> > To: 'Bill Talley'; Josh Warcop
> > Cc: cisco-voip
> > Subject: Re: [cisco-voip] licensing turnaround time 8.6 to 10.5
> >
> > It just took us 39 days to get our licensing for 9.1.1 to 10.5
> >
> >
> > Neal Haas
> >
> > From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf
> Of
> > Bill Talley
> > Sent: Thursday, December 11, 2014 3:50 PM
> > To: Josh Warcop
> > Cc: cisco-voip
> > Subject: Re: [cisco-voip] licensing turn around time 8.6 to 10.5
> >
> > I can send you a list of several SRs offline.  We provide Cisco SOs, UCSS
> > contracts, Cisco.com usernames, LCU files and PLM license requests.  The
> > standard response WAS 5-7 business days, but within the past two weeks
> the
> > standard response has increased to 10-12 business days while awaiting
> > approval from a product manager.
> >
> > Sent from an Apple iOS device with very tiny touchscreen input keys.
> Please
> > excude my typtos.
> >
> > On Dec 11, 2014, at 5:45 PM, Josh Warcop <josh at warcop.com> wrote:
> >
> > I'm not sure what licensing team you're working with but there is a
> specific
> > migration team for Collab products. We do several upgrades monthly for
> > clients and it has never been over 24 hours. Understanding everything
> that
> > needs to be done prior to engaging TAC is usually the fault of the
> engineers
> > or client.
> >
> > SWSS Contract in place? If not still current  ESW/UCSS? Have you verified
> > with UCSS support?  Has LCT been submitted properly with the online form?
> > Has PUT been used properly to acquire any licensing?
> >
> > This can all be done in advance and within a day. If you can't get the
> stuff
> > via the automated methods and open a case presenting everything properly
> is
> > necessary to get past level 1 GLO and to migration support.
> >
> > Like I mentioned earlier we are never two business days beyond getting
> ELM
> > licensed after an upgrade.
> >
> > Thanks!
> >
> > Sent from my Windows Phone
> > ________________________________
> > From: Bill Talley
> > Sent: ‎12/‎11/‎2014 6:36 PM
> > To: Erick Wellnitz
> > Cc: cisco-voip
> > Subject: Re: [cisco-voip] licensing turn around time 8.6 to 10.5
> > Hahahahahahahahahahaha...
> >
> > Sorry I shouldn't laugh, but Cisco's license upgrade process for UC 10 is
> > laughable at best.  Licenses have to be approved by a product manager and
> > its now increased to a 10-12 business day process.   Luckily theres a
> > lengthy grace period before you're locked out of provisioning the
> servers.
> >
> > Sent from an Apple iOS device with very tiny touchscreen input keys.
> Please
> > excude my typtos.
> >
> >> On Dec 11, 2014, at 5:19 PM, Erick Wellnitz <ewellnitzvoip at gmail.com>
> >> wrote:
> >>
> >> All,
> >>
> >> Quick question about licensing for CUCM/UCONN
> >>
> >> Going from 8.6 to10.5 I should be able to run the license count tool and
> >> submit to licensing along with a contract number, correct?  Is there
> usually
> >> a long turn around time or is it still a day or less?
> >>
> >> Thanks!
> >> _______________________________________________
> >> cisco-voip mailing list
> >> cisco-voip at puck.nether.net
> >> https://puck.nether.net/mailman/listinfo/cisco-voip
> >
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> >
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> >
> >
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> >
>
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