[cisco-voip] UCCX 10.5 Finesse web agent fail over

[Matthew Collins]

Hi All,

Has anyone dealt with UCCX 10.5 Finesse agent fail over. If I stop the service via the UCCX Admin GUI the web session reconnects to its backup server, But if we lose complete connectivity to the active server the Finesse session isn't failed over automatically.

Apart from giving agents both server URL's in the event of a failover is there any other method. I have searched the manuals but can't find anything other


Thanks in advance

Matthew
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