[cisco-voip] unity connection zero out

[Lelio Fulgenzi]

Sorry, I misread... You want to reach _your_ local operator when you zero out, not the local operator of the called party. 

Because it's the voice mail ports doing the transfer for you, you're right, it's a difficult thing to work out. 




--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519‐824‐4120 Ext 56354 
lelio at uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

----- Original Message -----

From: "Erick Wellnitz" <ewellnitzvoip at gmail.com> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
Cc: "cisco-voip" <cisco-voip at puck.nether.net>, "Bill Talley" <btalley at gmail.com> 
Sent: Thursday, February 6, 2014 2:29:15 PM 
Subject: Re: [cisco-voip] unity connection zero out 



It's a bit more convoluted than that. Plus, we have too many sites aross the different clusters to be able to make a tiered call handler scenario without it becoming an administratoive headache - not to mention the users would complain about the number of button presses. 


User A is from Brussels and they reach the voicemail of User B in Paris. User A presses zero and transfers to the Brussels operator. User C is in London, gets the voicemail of user B in Paris, presses zero and transfers to the London operator. 

This becomes a bit more 'interesting' as we add in callers on other clusters and PSTN callers. 

It's essentially ANI based routing in Unity. I'm hoping someone can pop on from Cisco and tell me that this idea is madness and leave it at that. 





On Thu, Feb 6, 2014 at 1:03 PM, Lelio Fulgenzi < lelio at uoguelph.ca > wrote: 




The zero out in Unity Connection is governed by "caller input" configurations on the user's mailbox. You can also configure it so that they can modify this (or other caller input entries, e.g. 7 or 8 or 9, etc) themselves. 

We set up translations for each of our local operator destinations (using an easy to remember numbering system) and use these as the targets via bulk administration and templates. We also advertise those numbers because people want to reach remote operators at times. 

The only one we didn't change is the HQ, people can enter 0 there and it will go to HQ switchboard (which is a speech enabled auto attendant). 

So, in a nutshell, yes, it's possible. If I understand what you're asking. 

Lelio 





--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519‐824‐4120 Ext 56354 
lelio at uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 



From: "Erick Wellnitz" < ewellnitzvoip at gmail.com > 
To: "Bill Talley" < btalley at gmail.com > 
Cc: "cisco-voip" < cisco-voip at puck.nether.net > 
Sent: Thursday, February 6, 2014 1:51:34 PM 
Subject: Re: [cisco-voip] unity connection zero out 



I'm not sure it can be done either. UConn isn't a sophisticated call routing system and the CSS you can assign is baased on the called mailbox, call handler, etc. not the calling party. 

I'm trying to head off a situation where management demands something that was told to them incorrectly. 

The only way I can think of doing it would be to send 0 back to CUCM to a CCX script to determine calling and called number and route it that way. 





On Thu, Feb 6, 2014 at 12:08 PM, Bill Talley < btalley at gmail.com > wrote: 

<blockquote>
So you want the internal callers to dynamically route to their own 
local operator as opposed to the operator at the recipients site? 
Interesting question. I don't have an answer for that scenario but 
would be surprised if that's possible. 


Sent from an Apple iOS device with very tiny touchscreen input keys. 
Please excude my typtos. 

> On Feb 6, 2014, at 11:59 AM, Erick Wellnitz < ewellnitzvoip at gmail.com > wrote: 
> 
> Okay.... 
> 
> I have someone telling me that they can make it so that I can zero out and reach my local operator in UConn. 
> 
> Example: 
> 
> We have 5 sites, each with a local operator. Someone from site 1 calls someone from site 3 and someone from site 5 also calls the same person from site 3. 
> 
> Both the person from site 1 and site 5 should be able to press 0 and reach their local operator. 
> 
> Now, I know I can make it so pressing 0 would go to the sirte 3 operator using PT/CSS. I'm skeptical that the scenario described can be achieved. 
> 
> Am I missing something? 
> _______________________________________________ 
> cisco-voip mailing list 
> cisco-voip at puck.nether.net 
> https://puck.nether.net/mailman/listinfo/cisco-voip 




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