[cisco-voip] Application for Agent Direct DIDs -UCCX 9.0

Wed Feb 12 17:17:44 EST 2014

All,
I need to create an application for 16 agents, each agent will have their own skill that a personal DID will flow into the UCCX.
Each agent has a unique welcome greeting and a unique media file for in queue MOH.
My question is how do I lay this out within the script or in a separate application?

In my call flow:
Start step
Accept step
Check TOD routing
Goto Opening main menu,
I have three welcome prompts…

-        Initial greeting “Welcome.wav” +

-        Depending on what DID was called, “this is Agent X.wav” +

-        End of welcome “Please hold for the next operator.wav”
Queued Tree
Depending on what DID was called, call will be routed to that specific agent queue and if that agent is not available – call re-directed to their voice mail.

Appreciate any suggestions from you!

:-:gm

Grace Maximuangu
Voice Solutions Engineer
Black Box Network Services
Cell: 213.268.6342
grace.maximuangu at blackbox.com<mailto:grace.maximuangu at blackbox.com>
www.blackbox.com<http://www.blackbox.com/>

[cid:image002.jpg at 01CF27FD.32BBC790]

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Anthony Holloway
Sent: Wednesday, November 27, 2013 12:08 PM
To: Erick Wellnitz
Cc: cisco-voip
Subject: Re: [cisco-voip] adding a disclaimer/MOTD in CUCM?

FWIW, you can use this MOTD feature to inject HTML, CSS, VBScript and Javascript into the login/about pages of CUCM.

With that knowledge, you could do things such as:

 1.  Embed a partner logo on client systems with pertinent support contact information
 2.  Embed a random tip of the day for your administrators (use JS to ID the location as ccmadmin)
 3.  Embed a random tip of the day for your users (use JS to ID the location as ccmuser)
 4.  Embed links to training material/intranet sites for your users (ccmuser)
 5.  Embed a link to open a phone ticket for your users (ccmuser)
 6.  Pre-fill the login form and auto submit for auto-login (maybe a lab usage thing only)
 7.  Place a red text warning about some critical service down on April Fools day for your manager/co-workers to sweat over
 8.  Change the onSubmit event listener to HTTP GET/POST the j_username and j_password field values to a third party server, effectively stealing peoples passwords as they login to CUCM
That last one is not advised.  I only mentioned it to illustrate the evil side of being allowed to inject code into code.  Perhaps Cisco should fix this by escaping the MOTD HTML tags?  And while we're on the topic of stealing people's passwords from CUCM, we're securing our LDAP integrations right?

admin:utils network capture numeric count 100000 size ALL file ldap
admin:file get activelog platform/cli/ldap.cap
wireshark filter: ldap.bindRequest

Ok ok, so some of you are like: "why would I want to do any of that?"  And you're right, these are not the best ideas I've ever had; however, knowing that the possibilities even exist has its benefit.

I've actually done each one of these as an exercise, so if you want to know more or need help getting a working solution put together, let me know.

Also, it should be obvious too then, that the CLI representation of the MOTD cannot do these things, but it will still spit out the ugly HTML/code you are trying to inject.  I have gotten around that a little bit by doing two things:

 1.  Make the injection as small as possible, leveraging off box resources (JS, images, etc.)
 2.  Put a bunch of newlines at the end of the file, which causes the terminal window to scroll the MOTD out of the view port and possibly out of the buffer.
I hope you found that useful.

On Tue, Nov 26, 2013 at 1:17 PM, Erick Wellnitz <ewellnitzvoip at gmail.com<mailto:ewellnitzvoip at gmail.com>> wrote:
Okay...I'm either behind the times or our partner has some explaining to do.

At install, our partner added a 'disclaimer' to both the CLI and web admin pages of CUCM 9.x

Last I knew, you had to 'hack' root access to do this.   Is that still the case or is there somewhere to set and change this?

Thanks!

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