[cisco-voip] UCCX Projects Cost Estimation - Labor Cost

[Ryan Burtch]

I agree with you there.  The thing is, I'm going to be contracting my
services to a Cisco Partner, similar to Presidio on an as needed basis.  I
have never worked in Pre-sales, so me scoping price is a bit more
challenging.

I need to know 2 things:

1. Is there a good way to come up with a price for the customer's need and
how is that price determined?
2. Of the price that is charged to the customer, what percentage is fair to
allocate to the actual labor/configuration/implementation, etc?...This
would be my labor cost to the Cisco Partner and it won't be an hourly rate,
but rather a lump sum/percentage of the customer's bill.

Hope you can help.




Sincerely,

Ryan Burtch


On Wed, Feb 19, 2014 at 1:06 PM, Tanner Ezell <tanner.ezell at gmail.com>wrote:

> I do this exclusively and I will tell you, fixed price projects are a
> terrible idea for the implementor. Contact center needs to be treated like
> a software project with all the requirements that go along with it. Proper
> scoping is key.
>
>
> On Wed, Feb 19, 2014 at 10:28 AM, Buchanan, James <jbuchanan at presidio.com>wrote:
>
>> Hello,
>>
>> I would categorize the call flows according to the features between
>> Enhanced and Premium. If you imagine that premium leaves you open to email
>> queues, database dipping, etc., then you'll want to charge more for that. I
>> can't give you a figure for that because everyone's skillset is different.
>> Since you are one man providing support, I would think you would charge
>> less than a Cisco partner since your pool of resources is far less. Then, I
>> would charge for each type of call flow. You're on the right track.
>>
>> Thanks,
>>
>> James
>>
>> James Buchanan | Sr. Network Engineer
>> Presidio | www.presidio.com
>> 12 Cadillac Drive Suite 130, Brentwood, TN 37027
>> D: 615.866.5729 | C: 931.797.2326 | F: 615.866.5781 |
>> jbuchanan at presidio.com
>>
>>
>>
>> PRESIDIO
>> Practical thinking for a connected world.
>>
>>
>> Follow Us: www.twitter.com/presidio
>>
>>
>>
>>
>> ________________________________________
>> From: cisco-voip [cisco-voip-bounces at puck.nether.net] on behalf of Ryan
>> Burtch [rburtch3 at gmail.com]
>> Sent: Wednesday, February 19, 2014 9:51 AM
>> To: cisco-voip at puck.nether.net
>> Subject: [cisco-voip] UCCX Projects Cost Estimation - Labor Cost
>>
>> All:
>>
>> I'm planning on doing some consulting on the UCCX side of the house and
>> will be billing on a per project basis.  Does anyone know a good way of
>> billing my labor for the entire project?  This won't be an hourly rate, but
>> rather I will give them a bill for my services (Call-Flow scripting,
>> Testing, Documentation, etc) and I need to know what a reasonable bill is?
>>  Should I charge based on how many call-flows there are, the complexity of
>> the call-flows, etc?
>>
>>
>> Hoping you can help.
>>
>>
>>
>>
>> Sincerely,
>>
>> Ryan Burtch
>>
>>
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