[cisco-voip] UCCX Projects Cost Estimation - Labor Cost

[Tanner Ezell]

I do this exclusively and I will tell you, fixed price projects are a
terrible idea for the implementor. Contact center needs to be treated like
a software project with all the requirements that go along with it. Proper
scoping is key.


On Wed, Feb 19, 2014 at 10:28 AM, Buchanan, James <jbuchanan at presidio.com>wrote:

> Hello,
>
> I would categorize the call flows according to the features between
> Enhanced and Premium. If you imagine that premium leaves you open to email
> queues, database dipping, etc., then you'll want to charge more for that. I
> can't give you a figure for that because everyone's skillset is different.
> Since you are one man providing support, I would think you would charge
> less than a Cisco partner since your pool of resources is far less. Then, I
> would charge for each type of call flow. You're on the right track.
>
> Thanks,
>
> James
>
> James Buchanan | Sr. Network Engineer
> Presidio | www.presidio.com
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> ________________________________________
> From: cisco-voip [cisco-voip-bounces at puck.nether.net] on behalf of Ryan
> Burtch [rburtch3 at gmail.com]
> Sent: Wednesday, February 19, 2014 9:51 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] UCCX Projects Cost Estimation - Labor Cost
>
> All:
>
> I'm planning on doing some consulting on the UCCX side of the house and
> will be billing on a per project basis.  Does anyone know a good way of
> billing my labor for the entire project?  This won't be an hourly rate, but
> rather I will give them a bill for my services (Call-Flow scripting,
> Testing, Documentation, etc) and I need to know what a reasonable bill is?
>  Should I charge based on how many call-flows there are, the complexity of
> the call-flows, etc?
>
>
> Hoping you can help.
>
>
>
>
> Sincerely,
>
> Ryan Burtch
>
>
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