[cisco-voip] UCCX/IPIVR isn't playing a new wav file

[Buchanan, James]

Did the new file replace the old file (does it have the same name?)?

James Buchanan | Sr. Network Engineer
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________________________________________
From: cisco-voip [cisco-voip-bounces at puck.nether.net] on behalf of Tanner Ezell [tanner.ezell at gmail.com]
Sent: Wednesday, February 19, 2014 3:20 PM
To: Ryan Burtch
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX/IPIVR isn't playing a new wav file

Is there a way to manually refresh the wav file that is being pulled?

By hitting the refresh icon.

On Wed, Feb 19, 2014 at 1:50 PM, Ryan Burtch <rburtch3 at gmail.com<mailto:rburtch3 at gmail.com>> wrote:
I have added a new wav file in my CRS script and added it to the Media server on the IPIVR Admin page, but when I call the Toll-Free, the new wav file isn't playing.  Its like the old wav is Cached or something.  Is there a way to manually refresh the wav file that is being pulled?



Sincerely,

Ryan Burtch

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