[cisco-voip] UCCX/IPIVR isn't playing a new wav file

[Ryan Burtch]

We have a new wav file name.  We have refreshed the Application in the
admin page, but the it is still playing the old wav file.




Sincerely,

Ryan Burtch


On Wed, Feb 19, 2014 at 4:27 PM, Buchanan, James <jbuchanan at presidio.com>wrote:

> Did the new file replace the old file (does it have the same name?)?
>
> James Buchanan | Sr. Network Engineer
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> ________________________________________
> From: cisco-voip [cisco-voip-bounces at puck.nether.net] on behalf of Tanner
> Ezell [tanner.ezell at gmail.com]
> Sent: Wednesday, February 19, 2014 3:20 PM
> To: Ryan Burtch
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] UCCX/IPIVR isn't playing a new wav file
>
> Is there a way to manually refresh the wav file that is being pulled?
>
> By hitting the refresh icon.
>
> On Wed, Feb 19, 2014 at 1:50 PM, Ryan Burtch <rburtch3 at gmail.com<mailto:
> rburtch3 at gmail.com>> wrote:
> I have added a new wav file in my CRS script and added it to the Media
> server on the IPIVR Admin page, but when I call the Toll-Free, the new wav
> file isn't playing.  Its like the old wav is Cached or something.  Is there
> a way to manually refresh the wav file that is being pulled?
>
>
>
> Sincerely,
>
> Ryan Burtch
>
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