[cisco-voip] problems getting CDRs to SFTP server (recently upgraded CUCM v9.1(2)SU1)

[Brian Meade (brmeade)]

Lelio,

I’d suggest taking a look at https://supportforums.cisco.com/docs/DOC-14548#Troubleshoot_CDR_Files_not_being_transfered_to_billing_server

You’ll want to make sure the files are showing up under the preserve folder.  I’d also suggest collecting CDR Repository Manager traces.

Thanks,
Brian

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Friday, February 21, 2014 11:46 AM
To: cisco-voip voyp list
Subject: [cisco-voip] problems getting CDRs to SFTP server (recently upgraded CUCM v9.1(2)SU1)


I'm reviewing things in our recently upgraded CallManager v9.1(2)SU1 cluster. It looks like CDRs were cutting fine, but I had to change the time frame (from 1 day to 5 minutes) and now things are not working.

I reset the key, I deleted and recreated the SFTP target, I restarted CDR Repository Manager and Agents.

In a "util network capture <host>" I see the initial connection being made, and on the target host, I see an entry in "netstat", but still, no CDRs are being pushed out.

I've made calls, CDR service parameters are set correctly, and like I said, CDRs were being pushed properly before.

Any ideas?
---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph

519‐824‐4120 Ext 56354
lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>
www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1

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