[cisco-voip] problems getting CDRs to SFTP server (recently upgraded CUCM v9.1(2)SU1)

[Lelio Fulgenzi]

Thanks Brian. 

I was wondering if there was a way to look for "pending" files. I ended up restarting the servers to see if that helps. Sledgehammer approach, I know, but it's a lab and I've got a few things to complete today. I have to do the upgrade test a couple of more times so I'll use this document if it happens again, or if the restart doesn't help. 

There was no activity in syslog, i.e. no alerts, and no activity that network capture saw, so it's as if there were either no files to send or something other than the services that I mentioned I restarted had an issue. 

Lelio 



--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519‐824‐4120 Ext 56354 
lelio at uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

----- Original Message -----

From: "Brian Meade (brmeade)" <brmeade at cisco.com> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>, "cisco-voip voyp list" <cisco-voip at puck.nether.net> 
Sent: Friday, February 21, 2014 12:06:14 PM 
Subject: RE: [cisco-voip] problems getting CDRs to SFTP server (recently upgraded CUCM v9.1(2)SU1) 



Lelio, 

I’d suggest taking a look at https://supportforums.cisco.com/docs/DOC-14548#Troubleshoot_CDR_Files_not_being_transfered_to_billing_server 

You’ll want to make sure the files are showing up under the preserve folder. I’d also suggest collecting CDR Repository Manager traces. 

Thanks, 
Brian 



From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi 
Sent: Friday, February 21, 2014 11:46 AM 
To: cisco-voip voyp list 
Subject: [cisco-voip] problems getting CDRs to SFTP server (recently upgraded CUCM v9.1(2)SU1) 



I'm reviewing things in our recently upgraded CallManager v9.1(2)SU1 cluster. It looks like CDRs were cutting fine, but I had to change the time frame (from 1 day to 5 minutes) and now things are not working. 

I reset the key, I deleted and recreated the SFTP target, I restarted CDR Repository Manager and Agents. 

In a "util network capture <host>" I see the initial connection being made, and on the target host, I see an entry in "netstat", but still, no CDRs are being pushed out. 

I've made calls, CDR service parameters are set correctly, and like I said, CDRs were being pushed properly before. 

Any ideas? 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Network Infrastructure 
Computing and Communications Services (CCS) 
University of Guelph 

519 ‐ 824 ‐ 4120 Ext 56354 
lelio at uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

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