[cisco-voip] Fidelus Attendant Console to Call Manager Issue

[Casper, Steven]

Cisco - System version: 8.6.2.22900-9

Akkadian console -  3.1.3.25025

From: Erick [mailto:erickbee at gmail.com]
Sent: Tuesday, February 25, 2014 8:17 PM
To: Casper, Steven
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Fidelus Attendant Console to Call Manager Issue

What's the full version of call manager 8.6.2 and full version of fidelus?



Sent from my iPhone

On Feb 25, 2014, at 6:26 PM, "Casper, Steven" <SCASPER at mtb.com<mailto:SCASPER at mtb.com>> wrote:
Having an issue with a recently installed Fidelus attendant console where it takes 20 minutes to authenticate to the Call Manager (8.6.2). We have worked with TAC and Fidelus customer support on this all day to no avail. Network traces and Call Manager traces have been provided but Cisco and Fidelus have not found the issue.

What is really strange is we have a Cert cluster running the same level of software and the console logs in with only a 2 minute delay which is supposed to be normal. Of course the user database is a lot smaller but still 20 minutes is forever!

Has anyone else experienced this or have any ideas where the issue may be?

Thanks
Steve
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