[cisco-voip] ccx 9 exceptions

[Ryan LaFountain (rlafount)]

Hi Eric,

Turn on 'ENG' DEBUG and X-Debug 1 in the UCCX Engine (MIVR) logs and follow the task ID for your call through the logs. The call starts with the message containing 'call.received' (I search for this and the calling number to find the right now) and if you follow the implID from the call.received message, you'll see it get associated to a task ID. Then grep for that task ID and you'll see each step that is executed one step per line. 'On Exception Go To' should be one of the steps if it is getting invoked.

HTH.

Thank you,

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Email: rlafount at cisco.com
Hours: M – F 9:00am – 5:00pm

From: Erick Wellnitz <ewellnitzvoip at gmail.com<mailto:ewellnitzvoip at gmail.com>>
Date: Wednesday, January 8, 2014 4:04 PM
To: cisco-voip <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] ccx 9 exceptions

Where can I find out if my on exception step is being invoked without haaving to do a script debug?

Thanks!
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