[cisco-voip] ccx 9 exceptions

[Erick Wellnitz]

Thanks!

Turns out that our XML document step was still using an invalid URL even
after refreshing.


On Wed, Jan 8, 2014 at 3:26 PM, Ryan LaFountain (rlafount) <
rlafount at cisco.com> wrote:

>   Hi Eric,
>
>  Turn on 'ENG' DEBUG and X-Debug 1 in the UCCX Engine (MIVR) logs and
> follow the task ID for your call through the logs. The call starts with the
> message containing 'call.received' (I search for this and the calling
> number to find the right now) and if you follow the implID from the
> call.received message, you'll see it get associated to a task ID. Then grep
> for that task ID and you'll see each step that is executed one step per
> line. 'On Exception Go To' should be one of the steps if it is getting
> invoked.
>
>  HTH.
>
>  Thank you,
>
>  Ryan LaFountain
> Unified Contact Center
> Cisco Services
> Direct: +1 919 392 9898
> Email: rlafount at cisco.com
> Hours: M – F 9:00am – 5:00pm
>
>   From: Erick Wellnitz <ewellnitzvoip at gmail.com>
> Date: Wednesday, January 8, 2014 4:04 PM
> To: cisco-voip <cisco-voip at puck.nether.net>
> Subject: [cisco-voip] ccx 9 exceptions
>
>   Where can I find out if my on exception step is being invoked without
> haaving to do a script debug?
>
> Thanks!
>
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